Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
448 reviews
Silk & SaltSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Silk & Salt (shopsilkandsalt.com) has 448 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
448 approved reviews, newest moderated first
First wash of the Journey Maxi Wrap Dress African Peacock, and the wrap piece (to tie around the waist) ripped of.
By Alex
Response from Silk & Salt· Dec 4, 2022
Hi Alex My apologies for your experience If you did not like the product you can easily return \ exchange it
Great experience and fast shipping.
By Michelle C.
Response from Silk & Salt· Dec 4, 2022
Thank you Michelle :)
Your website is misleading about refund policy. It says that “sale” items can only receive credit not refund within 30 days but literally 90% of your merchandise is “on sale”. So this is deceitful in my opinion. You should just state that you have a NO REFUND policy. I will not purchase anything from you again and I will warn others not to as well.
By Karen S.
Response from Silk & Salt· Dec 4, 2022
Hi Karen Black Friday and Cyber Monday are the biggest sales of the year That is the reason most of the products are on sale :) Our returns and refund policy is clearly stated for any customer to read and understand prior to ordering through all of the customer's journey
Poor customer service. Poor quality.
By MJL
Response from Silk & Salt· Dec 4, 2022
Hi MJL I can't see any communication between this email address and our CS team Please check your inbox for further assistance :)
I love the clothes I have bought here. Word to the wise, though, have your iron handy when you depackage everything. The clothes I bought truly shine when they have been ironed.
By Kim B.
Response from Silk & Salt· Dec 4, 2022
Thank you Kim :)
The last order was my fifth time ordering from Silk & Salt. I have always been beyond satisfied with all of my purchases, shipping, customer service, etc. I would highly recommend this company and the high quality pieces that they offer. They also have an amazing rewards program for their customers.
By Tyler L.
Response from Silk & Salt· Dec 4, 2022
Thank you Tyler :)
The item was too small for me and I wanted to exchange it, but was going to get charged more money for the next size up which I think is ridiculous so I didn’t exchange it and have a dress I can’t wear.
By Suzy G.
Response from Silk & Salt· Dec 4, 2022
Hi Suzy Exchanges are completely free, always were and always will be Sizing up or down will never be charged.
The fabric stretches to an uncomfortable level making the entire thing saggy. It looks terrible. I hate that I wasted my money.
By Brandi M.
Response from Silk & Salt· Dec 4, 2022
Hi Brandi Returning an item is an option if you did not like it . Please submit a return request through our returns portal :)
