Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
58 reviews
RetrogradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retrograde is listed under Gaming.
Retrograde (shopretrograde.com) has 58 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 26 reviews with 1 star · Clear filters
Their accounts do not work. And they will ignore your attention to contact them. Wasted money....
By Cenobio
Response from Retrograde· Nov 4, 2025
Hi Cenobio, we’re sorry to hear about your experience. This issue was reviewed and corrected, and updated access credentials have been reissued. We value your feedback — it helps us continue improving our response times and overall support process.
i bought GOW ragnarok, and i have been trying to get in contact with them cause im not getting a steam guard code at all, i have also tried their chatbot which is utterly useless
By jensersej
Response from Retrograde· Nov 4, 2025
Hi, thank you for bringing this to our attention. The Steam Guard verification issue you mentioned was due to a file error on our end, and a corrected version has since been provided. Please email us at [email protected] for detailed instructions. We appreciate your patience and hope everything is now working properly.
ladrones compre 5 juegos y ninguno me funciono no compren son ladrones
By Diego L.
Response from Retrograde· Nov 4, 2025
Hola Diego, lamentamos mucho los inconvenientes con tus juegos. Hemos revisado tu pedido y reenviado archivos actualizados con acceso funcional. Gracias por tu paciencia — esperamos que ahora puedas disfrutar tus juegos sin problema.
login details on the account dont work - ac shadows. dont waste your money
By beau J.
Response from Retrograde· Nov 4, 2025
Hi Beau, we’re sorry about the login issue you experienced. This was caused by a credential mismatch that has since been fixed. A corrected file was sent to your email with working access details. We appreciate your patience while this was sorted out.
I bought AC: Shadows and first I received both ubisoft and steam credentials. But in the new guide there is only ubisoft credentials ending with @outlook.com. I am not sure if the username is correct but I have reached out multiple times and still no response from the team.
By katla V.
Response from Retrograde· Nov 4, 2025
Hi Katla, we completely understand your concern. Your order was reviewed, and new credentials have been reissued to resolve the delivery issue. Thank you for your patience and for being a long-time customer — we truly value your trust and feedback.
Made a purchase through their site - login credentials they gave me didn't work. Contacted them to advise but no response. Took the money and ran. Avoid.
By MCD - T.
Response from Retrograde· Nov 4, 2025
Hi MCD, we’re very sorry you didn’t receive your account details initially. This was due to an automated dispatch error that has since been fixed, and your credentials were resent shortly after. Thank you for allowing us to correct this — we appreciate your patience.
Purchased DYNASTY WARRIORS: ORIGINS - PC × 1 Order #4008 just to never recieve the email with acc info complete scam
By Luca L.
Response from Retrograde· Nov 4, 2025
Hi Luca, we sincerely apologize for the missing account information. Your order has since been reissued with the correct delivery file, and we’ve added safeguards to prevent this from happening again. Could you please check your email for your account information email us and we'll send your the account details. We appreciate your understanding and patience.
Buyer Beware! Purchased a game and was sent a Invalid code and login information. Contacted support no response no replacement no refund wont be buying anything from these clowns dont waste your time or money trust me
By Stewart
Response from Retrograde· Nov 4, 2025
Hi Stewart, we’re sorry for the trouble with your order. The invalid credentials issue was identified and resolved shortly after your message. Updated login details have been sent to your email. We appreciate you bringing this to our attention and allowing us to make it right.
