Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
30 reviews
ShopqseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShopQSE is an online fine jewelry retailer specializing in lab-grown diamond jewelry crafted in 14K and 18K gold and platinum. Our collection includes diamond stud earrings, tennis bracelets, necklaces, eternity bands, pendants, and rings for everyday wear and special occasions.Our jewelry is available in different carat weights, diamond shapes, metal colors, lengthsSelected pieces include independent IGI certification, as specified in their product listings. We also offer custom jewelry for customers seeking particular designs, sizes, diamond qualities, or metal options.We understand that buying fine jewelry online is a personal decision. Our team helps customers understand product specifications, choose suitable sizes, and explore customization options. Whether you are choosing a gift or purchasing something for yourself, we aim to make the experience clear and comfortable.We assist with order updates, shipping questions, returns, and exchanges under our published policies. Processing times differ between available inventory and custom orders, and our team can clarify the expected timeline before you purchase.Customer feedback helps us improve. We welcome honest experiences and take concerns seriously, working with customers to understand what happened and offer appropriate assistance. Our goal is to build lasting relationships through thoughtful service, clear communication, and beautiful jewelry.
Shopqse (shopqse.com) has 30 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
30 approved reviews, newest moderated first
The site was easy to navigate with good description of the items I was interested in.
By Eddie D.
Response from Shopqse· Sep 25, 2026
Thank you for taking the time to share your experience with us. We truly appreciate your trust and support and look forward to serving you again!
Still waiting for a response!
By Mary K.
Response from Shopqse· Sep 21, 2026
Hi Ms. Mary, Thank you for your feedback. We would like to provide an update for transparency. We received your follow-up email on September 15 and responded the same day with a proposed resolution. We followed up again on September 16 requesting your confirmation on how you would like to proceed. For the past 10 days, our team has continued sending follow-up emails in an effort to resolve this matter, including another follow-up today. Unfortunately, we are still awaiting your response. We remain available and happy to assist. At this stage, we simply need your confirmation on how you would like to proceed so we can move forward with the proposed resolution. Regards, Shop QSE Team
Received my 14K 1 Carat Lab grown stud earrings today with a certificate of authenticity. I’m very pleased with my purchase. I would highly recommend Shopqse!!!!!!!!
By Kevin H.
Response from Shopqse· Sep 5, 2026
Thank you so much for your kind words! We’re happy to hear that you love your new earrings. Your recommendation truly means a lot to our entire ShopQSE team.
Sam did a great job, fast shipping!
By Mark
Response from Shopqse· Sep 5, 2026
Thank you so much for your feedback. We’re glad you liked it! We will share your appreciation with our team.
Sam was great to work with. I ordered the 7 carat tennis bracelet and when it arrived it look to small for me. I was concerned that since I removed the tag I would not be able to return or exchange. Sam said no problem. I ordered the 10 carat tennis bracelet and it is beautiful! I am very happy with my purchase.
By SB
Response from Shopqse· Aug 8, 2026
Thank you for your kind review! We're delighted to hear you're loving your new 10ct tennis bracelet and that our team made the exchange process easy. We truly appreciate your trust and support!
I initially got the right product, but the wrong color metal. Customer service was excellent!! Responded in a timely manner and got everything correct in the end. Will definitely do business in the future.
By jakatraw
Response from Shopqse· Jul 23, 2026
Thank you for your kind words! We sincerely apologize for the initial mix-up and appreciate your patience. We're glad we could make things right and look forward to serving you again!
Outstanding customer service
By Hamdi
Response from Shopqse· Jul 14, 2026
Thank you so much , we are always here to help our customer .
I bought a necklace for my wife for Christmas. They were sold out of the size she really wanted but they were kind enough to send out the next larger size to see if she would like it. It didn't quite fit so we had to send it back, but that is customer service that you don't see a lot of anymore.
By Bill H.
Response from Shopqse· Jul 13, 2026
Thank you so much for your kind words and support! We're glad we could help, and we truly appreciate your understanding. We hope to serve you again soon
