MyUS.comReviews of shopping.myus.com

First time customer and probably last time one. Parcels being logged 3-4 days after reception, and they indicate the logging time as reception time. Then they marked water-based cleaner as flammable. Wrote to customer support, got a reply on e-mail after three days, never on WhatsApp, that they would review it. They corrected the error, never notified me about it. Spray can took them to review and conclude as "limited quantity" dangerous goods item four days despite, I imagine, shipping similar products on a daily basis. Took seven days for my parcels to be ready to create a ship request. Prices of additional services are horrendous. After creating ship request, I cancelled it when it was still possible, but despite being "cancelled' in the system, they shipped it. All in all, it could be worse (definitively there is potential), but is not even close to positive.

I had excellent experiences with MYUS with one big exception... IF your package goes missing within the warehouse, they look for it for 7-10 days. After that, they will give you a credit (by you providing an invoice of your purchase) which will include the value of the item, and shipping. That's fair. What is not fair is that if your package is located at a later date (if say someone comes across it by chance under a pile of other packages in the wrong department/bin) you will not be notified and the package will be discarded (or perhaps even kept by someone!) Who knows!? I was told that there are thousands of packages to deal with every week, and they cannot put their focus on one package, which I understand! However, to not even give someone the chance to reclaim their package that was lost by MYUS in the first place is completely and utterly ridiculous. If that package had your wedding ring, irreplaceable pictures, or anything of great sentimental value or high rarity, you won't get it back even if they find it after the "looking period" when it is considered "lost"... seriously MYUS, you guys kick butt but that's a crappy policy, at least give customers the chance to claim their lost package if it happens to be located at a later date! Regardless whether or not anyone is "looking for it". I was told all of this by a worker in a live chat from MYUS. Will I keep using it? Yes, but I am now very apprehensive knowing that small packages may be lost and not reclaimable after you are issued your credit, EVEN if its highly unlikely that a package gets lost.