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i placed an order Aug 27 today Sept 4 my order never got ship or never receive an email telling me my order was coming. I try to contact them through multiple sources like email in social media no response. Order #1989
By Constance W.
Saturday, November 7, 2026 · Customer reviews of US businesses
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24 reviews
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Open Storehouse (shopopenstorehouse.com) has 24 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
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i placed an order Aug 27 today Sept 4 my order never got ship or never receive an email telling me my order was coming. I try to contact them through multiple sources like email in social media no response. Order #1989
By Constance W.
Storehouse ripped me off.
By Shelly Ann E.
Response from Open Storehouse· Feb 2, 2024
We have no purchase history with you, we want to help you as best as we can. Please reach out at [email protected]
Do not order from here. No communication whatsoever, canceled my order without letting me know, and didn’t try to contact me for something else. Like a normal human I’ll go buy my clothes in person. Avoid this company, read the reviews and spend that money wisely elsewhere. I better get a refund or I’m fighting the charges.
By Adam
Response from Open Storehouse· Feb 4, 2024
Hey there! We just wanted to remind you that we're here for you. If you have any questions, concerns, or just want to chat, don't hesitate to reach out to us at [email protected]. We're always happy to assist you in any way we can.Your satisfaction is our top priority!
Completely unacceptable customer service. Says that they have a return policy, but there is zero communication available to start this process. I paid for a product and received a knock-off version that was not advertised, and I’ve sent multiple emails and chats to the company with no answer. I want to return the item and get a refund, but I am now well-past the 30-day window. I’ve never experienced such a blatant disregard for customer service, and strongly recommend that no one shops here.
By justtryingtobook
Response from Open Storehouse· Feb 4, 2024
Hey there! We just wanted to remind you that we're here for you. If you have any questions, concerns, or just want to chat, don't hesitate to reach out to us at [email protected]. We're always happy to assist you in any way we can.Your satisfaction is our top priority!
I don’t understand why open storehouse is so disorganized. I have emailed you guys and no response back. Don’t you want customers coming back to you?
By charlysangelyahoo.com
Response from Open Storehouse· Feb 4, 2024
We apologize for any inconvenience caused by the delay in providing you our product. We understand that this may have caused you some trouble, and we appreciate your patience in the matter. Your satisfaction is our priority, so we have taken the initiative of refunding your full purchase amount. Your refund has been processed, and you should expect to see it within a few days. We hope this helps make up for the inconvenience caused by the delay. If there’s anything else we can do, don’t hesitate to reach out! Thanks again for your patience and understanding. Best regards, Open Storehouse
Ordered an item and asked for a refund. It's been a week and I have no received a reply. Very shady place! Do not order from here!
By Isaac C.
Response from Open Storehouse· Feb 4, 2024
We apologize for any inconvenience caused by the delay in providing you our product. We understand that this may have caused you some trouble, and we appreciate your patience in the matter. Your satisfaction is our priority, so we have taken the initiative of refunding your full purchase amount. Your refund has been processed, and you should expect to see it within a few days. We hope this helps make up for the inconvenience caused by the delay. If there’s anything else we can do, don’t hesitate to reach out! Thanks again for your patience and understanding. Best regards, Open Storehouse
I ordered a package in December and had ZERO contact from the business. Just took my money and not a peep. After weeks they respond and say the package will arrive in 2-4 days. That was 6 days ago. I have had enough! I’ve contacted the BBB and my next course of action won’t be pretty!
By Christopher
Response from Open Storehouse· Feb 4, 2024
We apologize for any inconvenience caused by the delay in providing you our product. We've sent your refund. We understand that this may have caused you some trouble, and we appreciate your patience in the matter. Your satisfaction is our priority, so we have taken the initiative of refunding your full purchase amount. Your refund has been processed, and you should expect to see it within a few days. We hope this helps make up for the inconvenience caused by the delay. If there’s anything else we can do, don’t hesitate to reach out! Thanks again for your patience and understanding. Best regards, Open Storehouse
I placed an order and paid for my honest tea in mid December. Not only has the tea not arrived but there is not one person who will answer my emails nor answer my phone calls and I feel like I've been completely ripped off? I already gave them the $65 and have an order number but no one to talk to and no order received?!!!!! I'm infuriated.
By Alisa M.
Response from Open Storehouse· Jan 21, 2023
We apologize for any inconvenience caused by the delay in providing you our product. We understand that this may have caused you some trouble, and we appreciate your patience in the matter. Your satisfaction is our priority, so we have taken the initiative of refunding your full purchase amount. Your refund has been processed, and you should expect to see it within a few days. We hope this helps make up for the inconvenience caused by the delay. If there’s anything else we can do, don’t hesitate to reach out! Thanks again for your patience and understanding. Best regards, Open Storehouse