ShopMVG.comReviews of shopmvg.com

I have ordered from them for the last time. December 9th I placed an order. Label sat on printed for 2 weeks. I reached out, and they tried to blame pandemic and said they shipped it. (I ship things, I know they didn’t) they said give it a few more days and then “we will go over our options”. Laughing to myself, there is no options... you either send it or I charge back, but anyways I said okay. Gave it till 3 weeks and nothing changed. Said I’m tired of waiting and stop giving me the run around. They said ok we are shipping your order (55$) but refunding you for things we didn’t have (38$) (so basically they were just stalling me the whole time trying to fill my order, which I knew) the few items came a few days later now one month after order date... one which was defective (didn’t say anything about it because I was so done at this point).. I was lucky to receive the partial refund 5 days later and a “oh I’m sorry here’s 5$ off your next order” hell no.. STAY FAR AWAY. Not sure what had happened recently, but it seems like their supply is way down or something. At least I got my refund. That’s why I give 2 stars, otherwise it would be 1

Didnt get my whole order but they did refund me for it, I asked for a replacement of a dud vape and they didn’t provide one but they refunded it, I submitted the wrong address and they requested the correct one that only part of my order was updated to and when I emailed them regarding issues, they never really addressed it and then they just ignored me. Not the best experience and their customer service is pretty bad as they don’t respond to your questions or talk to you like a person. I still haven’t gotten a response back on why they won’t send me the rest of my order. They gave me a refund and that was it! No explanation of maybe they were out of the particular items I ordered or anything... just a refund and pretty much a “get lost” is how I felt with their no response. Sucks bc I really like their vapes but guess I’ll just have to order elsewhere.