Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
72 reviews
JAUSSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Boutique is located in Birmingham, Michigan USA. We carry a number of Australian brands and ship worldwide.
JAUS (shopjaus.com) has 72 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 19 reviews with 5 stars · Clear filters
I now have made 4 purchases from jaus and my most recent order for the celine gown in black was one of the best purchases ive ever made. I wore it for nye and the quality is so great for the price.
By Pauline
Response from JAUS· Jan 5, 2024
Thank you so much for your feedback Pauline, please let us know if you need any help with anything. x
Initially, I had a challenge in getting a few questions answered via email, though with a bit of patience and repetition clarity was presented. I inquired for knowledge of a dress style’s future color releases, and did get to an answer of “very soon” and the expected color list. So I refreshed the page until the product was released, and received the dress I wanted in one of colors I needed for my wardrobe. The quality is excellent, so much that I would consider purchasing it in more than one color. Love it! And well priced. For the satisfaction upon arrival, I will shop with Jaus again, which will be my 3rd purchase. I also called on the phone to ask about fit, compared to what I read on the website, and the person in-store provided an accurate description of what to expect when the dress arrived. I’m one of those people who does not enjoy the return / exchange process in general, so solid hands-on advice is extremely valuable to me: this is something you don’t often find in the majority of online retailers today. Absolutely feeling better about Jaus, since the email efforts. Months before, I purchased a gorgeous sequin gown by Nookie from this shop, a brand I frequent and know well, and I was satisfied with the delivery time for both this special event and for my recent purchase. Both purchases arrived well packaged and protected. As mentioned, I do all I can in advance to avoid returns and make good choices, so I can not tell you of the return experience. However, it seems very straight forward and there is even a card inside the package making very clear that returns are handled with grace and understanding. I’ve already have my eye on the next dress I want for purchase number 3, and expect this to be the beginning of frequenting their website as a wardrobe resource.
By JuJu
Response from JAUS· Jun 19, 2023
Dear Jennifer, Thank you for bringing your concerns to our attention. After thoroughly reviewing the correspondence between you and our team, we have determined that all the responses provided were honest and accurate. We would like to address each of your points in a more detailed and professional manner. Regarding the first gown you inquired about, the Gabriella Gown, we can confirm that the model's height is indeed 5'2", as clearly stated on the product page. We apologize if this information was not explicitly communicated to you during our previous interactions. In reference to your second query about available colors, we strive to accommodate our customers' preferences by offering alternative options whenever a requested color is not in stock. This is a service we provide to all our customers, and it is intended to enhance their shopping experience. We apologize if this approach seemed unclear or misleading in any way. Rest assured, our intention is to assist you in finding the most suitable alternatives. Please note that our customer service team can only provide information based on their current knowledge. While we make every effort to anticipate and inform customers of upcoming colors, there are instances where this information may not be available in advance. We assure you that if our customer service representative had been aware of the Tangerine color becoming available, they would have certainly conveyed this to you. It is in our best interest to be transparent and forthcoming with our customers, as there is no benefit to us in providing misleading information. If you have any further questions or require additional assistance, please do not hesitate to contact us at 248-283-3994 or via email at [email protected]. We remain committed to maintaining the highest level of transparency and are always ready to address any concerns you may have. Thank you for your understanding.
I ordered the Lovers Dress for my bridesmaids. The quality was incredible and the shipping took 2 days. We had to exchange one size, but the customer service was so fast and friendly. I highly recommend. So many people are leaving bad reviews because they didn't read the return policy. Larger companies have the same policy so I’m confused. Blame yourself for not checking.
By Lana
LOVE JAUS! Me, my friends and sisters have been shopping at Jaus for at least 3 years and have never had a let down. Quality is amazing and when I’ve needed to return a dress, customer service has been quick to respond and a smooth process. Highly recommend
By Amber
Response from JAUS· Apr 22, 2023
Thank you so much for your feedback Amber, we try so hard and appreciate you and your love for our small business :)
OBSESSED! I recently ordered 3 dresses for my bridal events and an upcoming friends wedding and they are incredible. I'm so impressed with the quality for the price, it's so much more affordable than other brands I buy from but the quality is the same if not better! Will definitely be back for all my events
By Estelle
Response from JAUS· Sep 17, 2022
We're so happy to hear Estelle. Can't wait to see you in your dresses!
I’ve been a returning customer for almost 4 years now, and love their huge range of Australian brands. Their shipping is very fast and I love how often they have new arrivals. It can be pricey for certain brands but the quality is worth the price. I’ve reworn a few dresses multiple times and they still look as new.
By Lydia M.
Response from JAUS· Sep 2, 2022
Thank you so much for your feedback Lydia! Happy to assist you anytime. x
After accidentally ordering the wrong size, I quickly got in contact with the customer service team to switch to the correct one. The lady who answered the phone was so sweet and quickly edited my order for me. It was shipped out the same day. I just received it and the quality and fit is perfect. I’ll be coming back for more dresses and recommending JAUS to all my family and friends.
By Laura F.
Response from JAUS· Aug 23, 2022
Thank you so much for your feedback Laura, we're more than happy to help! We're so pleased you loved your dress, please let us know if we can assist with anything else in future.
I can always count on this lovely shop when looking for a wedding guest dress or a piece that I know will endure the ever changing seasons of design. I have purchased three nookie dresses from Jaus, all of which have been absolutely stunning. Personally, I’m not a fan of online shopping, so having the luxury of a boutique that sells Australian brands you can actually touch and try on is wonderful. The associates are pleasant and helpful, always coming to my rescue when I need that last inch zipped up! The window displays are updated in a timely fashion to preview the latest inventory. The store is as clean as it is inviting. Check out Jaus if you haven’t done so already!
By Natali D.
