JAUSReviews of shopjaus.com

ordered a dress online that did not fit and unfortunately had a pretty awful experience getting any response or refund after returning the dress. They have a horrible return policy and they don't even follow their own return policy. In their website they indicate that they will provide you with a return credit within 10 business days but it took much longer than that. They also failed to answer multiple emails I sent them asking to expedite the return request as I needed a dress for an upcoming wedding and instead only answered when I disputed the charge with my credit card. Then, they also have limited stock inventory so it's virtually impossible to use the store credit on something else that's comparable because they are all out of most sizes for most dresses that appear online. Do not shop here. Horrible customer service and horrible return policy.

Absolutely terrible service. I placed an order over 1 week ago via the JAUS Australia site and have emailed several times for an update on when it will be shipped. I jumped online to check the item and noticed they only JUST NOW have listed the order as a pre order item for 2 months time. Absolutely ridiculous and I’m not even receiving responses. The email order confirmation clearly stated that the item was available at time of placing order. I would appreciate a response to my email and also a prompt refund

Terrible customer service. Unable to return item for anything other that store credit. The quality is not as it appears. The hem of the dress I order is cheaply made. The pictures and description are not accurate. In 2021 with covid it is extremely disappointing that you can not get a full refund.

Buyer beware. Jaus sent me damaged dresses and refused to give me my money back. I ordered online and spent over $300 on dresses for a small bridal shower and wedding and when the zipper wouldn’t zip up on one and the lace was damaged on the other I decided to send both dresses back and contacted customer services letting them know about the damages. They assured me that when I sent back the dresses they would process the return. Instead, I had to follow up and ask them where the reimbursement was. Instead of doing the righ thing, the Jaus team flat out lied and told me that someone had inspected the dresses and everything looked fine to them so instead, they were issuing me a credit. Straight up robbery. It’s your choice, obviously, if you’d like to support a business that takes advantage of their customers in a time where COVID has claimed making people’s livelihood. I for one am disgusted Jaus and it’s owners would allow for their employees to lie and treat their customers this way.

Terrible experience. Don’t waste your money or your energy. They have a store credit only policy, which is pretty hard to believe in today’s world. I’ll admit I purchased a jacket before reviewing the return policy, but it’s likely because I’ve never had an issue with any other retailer. Well the jacket was total garbage (very cheaply made), and it was the wrong size. Not only do they not stand by their product enough to allow a dissatisfied customer return it, but they were out of my size and still stuck me with a store credit. This sucks considering that anything I order with my store credit will also be crap. STAY AWAY.

SHOPJAUS.COM is horrible. I ordered a dress and had to return it - they did not put the exchange store credit on my account when my package arrived back to their store. I called every day for a WEEK asking for my credit so I could re-order my dress in time for my event (because they do not do exchanges!) All I kept hearing was "oh that's strange, let me put it in right now".... and they still didn't put the credit in.. I missed out on my event date. customer service SUCKS and I will not purchase from Shopjaus again. P.S. a little google searching you can find ALL dresses from JAUS on other American websites for WAY better prices!

Be aware of this brand. It will cost you money to return your items and they only offer credit. Who doesn't refund anymore? The quality of the material is just ok. You're much better off shopping reputable brands with normal return policies. Lulu's is great! Asos, etc. Stay away from JAUS.