Happy with the product I purchased but …good news bad news
Happy with the product I purchased but not with the service. Paid for priority shipping and received regular delivery. Sent three emails with no satisfactory outcome.
By Thomas S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
45 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shophappyhome is listed under Wedding & Party in Fremont, California.
Shophappyhome (shophappyhome.com) has 45 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3 reviews with 1 star · Clear filters
Happy with the product I purchased but not with the service. Paid for priority shipping and received regular delivery. Sent three emails with no satisfactory outcome.
By Thomas S.
Ordered a cup for my daughter that is supposed to change color when filled - nothing happens - sent an email to the company - no response. Terrible customer service and bad product!
By Nancy
I ordered and paid $19.99 a piece for 4 identical mugs for my daughters. I received one mug only and it was chipped. I purchased it through a Facebook link so didn't have an order #, but did have a shipping tracking number. You can't contact the company without an order number. So, with the shipping charges I've paid $100 for one chipped mug. I am very upset and don't know how to get this resolved. I've sent an email but it ws rejected by I didn't have the properly formatted order #.
By Susan E F.