shopgoodwillReviews of shopgoodwill.com

Won a ShopGoodwill auction Oct 7, 2026 for a first-gen Apple HomePod (item 278956719, Goodwill of Central Texas) — $100. Listed as "Good" condition, "powers on," factory reset, presented like a working used speaker. It arrived with a blown speaker: it powers on, but the audio is garbage — the one thing a speaker exists to do, it can't. I contacted ShopGoodwill customer service about a return or refund and they refused to take it back. Out $100 for a paperweight. "Powers on" is not the same as "works." Buy electronics here at your own risk.

GOODWILL a bunch of liars. They claim to help people. In the end that’s a bold face lie! Their associates are rude and not helpful. You pay about 20% in shipping so watch out! They will ban you if your items are unpaid. They will lock you out if you dare to make another account, which I did not. But share an internet with someone who is. They assume instead of asking. I’ve spent crazy money. I won’t be supporting this organization any longer! I urge you to do the same. I have an entire laundry list of things that deserve 0 stars! To get a hold of anyone to help is horrible! Don’t waste your time, energy, or money!

Not only do they price gouge donated items (the corporate greed is disgusting) but their site constantly lags, signs you out, won’t let you bid. The end all their auctions around the same time and the server can’t keep up. It’s a pathetic site.

The item was listed poorly as "Dyson Cordless Stick Vacuum Cleaner with Anti-Tangle Motorized Floor Head" without specifying the model (V15). However, if you know what to look for, you can find hidden gems here. I verified the serial number on the official Dyson website, and it confirmed this was indeed a V15 Detect. It seems only me and one other bidder realized the true value of this item, which is why the price stayed so low. I won’t claim the item arrived in perfect condition. It is a used donation, but I was confident I could restore it. Here is a breakdown of the work I did to get it running perfectly: Parts Needed: I had to 3D print a roller brush end cap (costing about $8.00 on Amazon). I also purchased a replacement charger, wall mount, accessories, and an accessory holder for dirt cheap. Total Restoration Cost: All extra parts cost me only $60 total. Cleaning: The most difficult task was the previous owner’s dogs. The unit smelled strongly of pets and was filthy. I had to disassemble the vacuum screw by screw, disinfect every single part, and replace the roller head and wheels. Great deal for a DIYer

Absolutely horrible, inconsiderate, and lazy- customer service coming from ‘ShopGoodwill E-commerce’ in Beaverton Oregon. Despite explaining prior, my payment would be *1 day late* due to waiting for a replacement card to come in the mail, they block me from making the payment, or making future ‘Bids’. ‘No further follow up is necessary’- is all they said. Despite multiple calls, they also do not call Customers back, even though it says on their message box that they do. So much for any, ‘Good Will’, I assume they are too busy watching Tick Tok to bother with anything else?

All the bags I have ordered are garbage - they don’t post clear photos and not specific with the issues . Jewerly is also tangled up and junk - be aware

Read all the reviews. They do not lie. Broken earrings sent in a smashed box. No response. Cheaper to buy on Amazon or ebay. At least you can return it.

Overpriced items, unfair bans, and nonexistent customer support ShopGoodwill has become completely unusable. The bidding prices are incredibly inflated, often higher than retail, and yet the items arrive dirty or completely non-functional despite how they were listed. You end up paying more than you would for a brand-new item, or something on eBay, Mercari, or Facebook Marketplace that actually includes buyer protection. To make matters worse, I was abruptly banned for no reason despite always paying for my items on time. When I tried to appeal the ban, I was hit with a generic, copy-and-paste rejection. When I replied to explain my case, they just sent another automated template stating that I was banned and that they would enter "no further discussion." They hide behind arbitrary disclaimers to sell junk, offer zero buyer protection, and treat paying customers like garbage. Save your money and shop elsewhere.