shopfirstlinebenefits.comReviews of shopfirstlinebenefits.com

My wife received wrong item and call and said they will correct still waiting. I order items on 4/3 and l look online it said my order is still pending on 4/13. Called and said I will have it in 12 days from day order. No way will I get it in 12 days. Received it on 4/19.

First Line Benefits is the worse company I have ever dealt with. After one email, three phone complaints, and over a month later, I still have not received my order. No one and no insurance company should do business with them.

I would rate this business as Spam. They need to learn a different way to keep tract of the orders people make. I ordered items by mail for the last quarter first week of December 2022, hadn't received it by January 2023. When I called in January, they couldn't find my order & suggested I may have written the wrong address on the envelope which I told them I had used their envelope and it had their address on it. So, then I was told that due to receiving so many orders maybe mine hadn't been opened yet. When I sent in my order, I included a friends order along with mine. I was surprised to receive an order February 2023 which was part of the one I ordered in December. I called 3/15/23 to activate my UCard and was told then that I had a balance of $30.00 some dollars. Tried to explain to them I had not ordered anything this year, but they show a order was senti in February, and supposedly I talked to one of them on the phone about the order. Wow they are very confused and insist that I called & placed this order. As I had said my order was sent in and the only time I had ever talked to them was in January about the December order. I was told that if they received a ordered late in the quarter it could be placed on the following order. Do they keep the actual order you send in, N0 they have the date if they do send a order out. And my friend he still hasn't received his order, but he won't be ordering from them any longer because he changed insurance for this year, which I plan to do also due this kind of nonsense. Its not the money it's because they do not listen to what you say and yes they say "I'm sorry but this is what I'm reading. " Well go read a book or better yet take a bookkeeping class about office management.

Most of what I needed from FirstLine Benefits was knock-off merchandise, not name brands. My worst experience was with an inaccurate digital thermometer. FirstLine customer support did not respond to my inquiries. When I pursued it, they promised a replacement. They did not send that. When I pursued it again, they said that they would not consider a thermometer for human use "inaccurate" unless it was off by at least 15 degrees. I am glad not to have to deal with them anymore. Based on my experience, I advise others to avoid them.

I placed an order on 1/3/2023 for my husband and also 1 for myself. I got mine within a week but his still wasn't here a couple weeks later. many phone calls with several holds and only that they have 10 business days to send out an order. Should be here by 1/26. on 1/26 a FedEx came, had the order listed on their papers but could not find the order on his truck. Later that day I got an email with a picture of where his order was and it was left at a house with a sidewalk to the street with a wrought iron fence across the sidewalk. We don't have a fence or a sidewalk to the street. I called both Firstline benefits and FedEx. FedEx said they would need a complaint from Firstline to do anything about it. Since I already talked to Firstline I figured they knew what to do in this situation. On 1/30 I called Firstline again. I talked with JP and he said no ticket was made on 1/26 so he made one, sent it to the Escalation department as they are the ones who make the decision to put the money back on Eddie's card so I can re order his items or they would reorder the items themselves. I called again 2/08/2013 , talked with Candace only to find out it is still in processing with FedEx so no one there could do anything about it until it finishes processing with the specialist. You can't talk with anyone who can really handle the issue as they will always tell you there is no one qualified there at the time to do anything about it. I have spent no less than 45 minutes with every call I have made because of all the Hold times while they are trying to connect you with someone else. They have the worst customer service of any company I have ever dealt with. United HealthCare needs to research better the companies they hire to do the OTC drugs. They need to go back to WalMart as we got our orders within a few days and had no problem getting what we actually ordered.

Placed an order on 1/1/23. Order arrived 10 days later. One of the vitamin items was incorrect. I have called twice (on the phone over 30 mins each time as put through to different people), emailed twice and I was told that someone would phone me. Today 2/8/223, a month later, I have still not been contacted and the matter has not been resolved. While I was on the phone there was screaming, yelling, laughing at the customer service end and the representative could not understand me. I do not know where to turn next but UHC need to look at the shocking service that is being provided. It is not even worth one star.

First Line Benefits products and customer service are terrible. I ordered a Blood Pressure Monitor which was defective. I called to report the problem and they replaced it with the exact same product which was also defective. I called to report the problem and was on the phone no less than 30 minutes and was told I would receive a call back and 2 weeks later still have not heard from anyone. How dissapointing! UHC needs to go back to using Walmart as they were much more reliable.

I WAS SENT A RAISED TOILET SEAT, BY MISTAKE. I CALLED TO MAKE IT RIGHT, SO THAT THE PERSON THAT IT GOES TO WOULD RECEIVE IT. WAS TOLD TO CALL BACK IN A WEEK TO FOLLOW UP!! I WAS ON THE TELEPHONE MORE THAN 20 MINUTES-I TOLD THE VERY POLITE AND PATIENCE LADY THAT I PROBABLY WOULD NOT SPEND ANOTHER 20 MINUTE, A WEEK LATER, TO STRAIGHTEN OUT THEIR MISTAKE. POOR PERSON THAT WAS WAITING FOR THEIR TOILET SEAT.