AbundaReviews of shopabunda.com

Response from Abunda· Jan 9, 2023

Dear Demesha, Happy New Year! We hope you are doing well. We are sorry to hear about the issue with your order. We always reply to our customers within 24 hours, so please be sure to check your spam folder just in case our response ended up there. We understand that you are upset and that your daughter is disappointed. We apologize for any inconvenience this may have caused. Please know that we take all of our customers' concerns seriously and we will do our best to resolve this issue for you. If you could, please reply here with your order number so we can further investigate the issue. We take lost packages very seriously and will work with you until this is resolved. You may also contact us via chat or email [email protected] Sincerely, The Abunda Team

Response from Abunda· Jan 9, 2023

Dear Dennis, We hope you had a good holiday and that you're staying safe and healthy. We're so sorry to hear about the delay with your order and we completely understand your frustration. Please know that this delay was caused by an unusually high demand and we apologize for any inconvenience it may have caused. We assure you that this won't happen again in the future. If there are still any issues with your order, please don't hesitate to reach out to us by providing your order number and contacting us via our website chat or emailing us at [email protected]. We'll do our best to resolve any remaining issues as quickly as possible. We understand how important it is to receive your orders on time and we apologize for any disruption this may have caused. Please don't hesitate to reach out to us if you have any further questions or concerns. Best regards, The Abunda Team

Response from Abunda· Jan 9, 2023

Dear Howard, We apologize for the delay in shipping your order and for not being able to answer your email within 24 hours. We understand that it can be frustrating to have to wait for your purchase and we apologize for any inconvenience this has caused you. We want to let you know that the delay was caused by the holidays, which caused some disruptions in our shipping schedule. We want to assure you that this is not the usual level of service that we provide and we will do everything in our power to make sure that this does not happen again in the future. We understand that your order should have been shipped and delivered by now and we apologize for the delay. We appreciate your patience and we hope that you will give us the opportunity to make this right by providing you with the excellent service that we are known for. If you have any further questions or concerns, please don't hesitate to reach out to us via our website chat or by emailing us at [email protected]. We are here to help and we want to ensure that you have a positive experience with us. Sincerely, The Abunda Team

Response from Abunda· Jan 9, 2023

Dear Christa, We hope this message finds you well. We apologize for the delay with your order. It was likely due to the high holiday demand and we apologize for any inconvenience this may have caused. Your order should have been received by now, as it is January 8. If you have not received your order yet, please provide us with your order number so we can assist you further. We understand that receiving your order on time is important and we apologize for any frustration this delay may have caused. We want to assure you that we are doing everything we can to get your order to you as soon as possible. If you have any further questions or concerns, please don't hesitate to reach out to us via our website chat or email [email protected]. Our customer service team is here to help and we will do our best to resolve any issues you may be experiencing. We hope you had a happy new year and we look forward to providing you with a positive shopping experience in the future. Sincerely, Abunda Team

Response from Abunda· Jan 9, 2023

Hi Andrew, We want to sincerely apologize for the delays and any inconvenience that it may have caused you with your order. We understand how important it is for our customers to receive their items in a timely manner and we apologize that we were not able to meet that expectation in your case. We want to assure you that the delay was likely due to the holiday demand, and we are working on improving our systems so that this won't happen again in the future. We know that there's nothing more frustrating than not having the information you need, and we apologize if our customer service communication was not up to par. We are always striving to improve and provide the best experience possible for our customers. We hope that you have a happy new year and we want to let you know that if you have any further questions or concerns, you can reach us via website chat or email at [email protected]. We are here to help and we value your business. Sincerely, The Abunda Team

Response from Abunda· Jan 9, 2023

Hi Martel, We understand your frustration with the delay in your order and want to sincerely apologize for any inconvenience this may have caused. It's likely that the delay was due to the high demand for the PS5 during the holiday season, but we want to assure you that this won't happen again in the future. Your order should have been delivered to you already, as it is now January 8. If you haven't received your order, please don't hesitate to reach out to us via our website chat or email [email protected] so we can resolve this issue for you as soon as possible. Sincerely, The Abunda Team