Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
162 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Shop2Ship (shop2ship.com) has 162 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 59 reviews with 1 star · Clear filters
Too expensive.
By Bless
I never received my parcel.. customer service was a complete TRASH (phone and email). My complains were never acknowledged, I tried so hard with the customer service but no luck. I had to accept the fact that I lost my money over a shady company. However I’m grateful for learning my lesson to never trust third party companies. So whatever what’s done is done. I just hope my review can help people to not be schemed by such companies.
By Maha A.
Shocking service one of the worst customer services I have ever come across
By Customer78
Response from Shop2Ship· Mar 9, 2021
Dear Customer 78, Thanks for your review, could you please send us an email at [email protected] so we can understand what went wrong and make sure this doesn't happen again. Kind regards, The Shop2Ship Team
You are scam... I tried to pay for my goods but my card were declining... Used it somewhere else but it went through also asked my frd to help me, gave him my login but same thing from his side and he tried his bank card also somewhere else and it went through also.... Tried speaking to the customer service representative but no reply
By Emmanuel E.
Would not recommend.
By Hector V.
Response from Shop2Ship· Mar 9, 2021
Dear Alex, Thanks for your review, could please send us an email at [email protected] with your tracking number so our team can understand what went wrong? Kind regards, The Shop2Ship Team.
Everything you sell is off good quality and affordable but your shipping fee to South Africa is way expensive imagine having to buy something for R1000 and the shipping fee becomes R2000. That's quite too much honestly i know i lot of people who wish to purchase from you guys but when they think of shipping fee to opt out
By present Treasure M.
Response from Shop2Ship· Mar 9, 2021
Thanks for your review Mathebula, we boieve you might have left a review for a different company since we do not sell anything, we are mere parcel forwarder. Kind regards, The Shop2Ship Team
I was hit with a 450 dollar customs charge even though that was supposed to be covered in my ship-forwarding service charge. After trying to contact some sort of customer service, of course they said there’s nothing they can do for me. Will never use any service from this company again. There a many alternatives with much more transparent business models.
By Emanuel H.
Response from Shop2Ship· Mar 9, 2021
Thanks for your review Emanuel, we are sorry to hear about your bad experience but customs duties and/or taxes are never included in the parcel forwarding business, specially since you get to declare the item for the value you find acceptable on our platform. We hope to have you back in the future. Kind regards, The Shop2Ship Team
Extremely disappointing service. Sent multiple support requests, and it’s been already an year and till date they haven’t bothered to respond to my queries. Would not recommend at all.
By Yaseen N.
Response from Shop2Ship· Mar 9, 2021
hanks for your review Gene, we are currently revamping our customer support centre to be able to deliver the service you deserve, we apologise for any inconvenience caused in the past. Kind regards, The Shop2Ship Team
