Western DigitalReviews of shop.westerndigital.com

UPS lost my package, WD says there's nothing they can do except let UPS do a research as to where my package is and let them refund me if I'm lucky, in then days. So if I'm lucky I still won't have my order in a couple of weeks. What a trash way to deal with customers.

Terrible customer service. On their live chat, they actually delete some of the messages you send them as well as generally not responding for a long time. Sent items for refund, but been almost 2 weeks with no refund.

Quiero que me dejen de enviar anuncios a mi correo electrónico, y el enlace a darse de baja no funciona porque dice que no existe mi correo electrónico en su base de datos (cosa que sí existe, caso contrario no me estarían enviando anuncios). He creado una cuenta con los mínimos datos para intentar solucionarlo, y ahora descubro que, ni hay opciones para no recibir notificaciones, ni hay opción para darse de baja. Demasiadas casualidades como para que no se trate de malas intenciones.

Le 6 octobre 2023, je passe commande pour deux disques durs WD RED Plus 4To, je paie via une carte Fortuneo mais le paiement ne passe pas. Au bout de 3 ou 4 tentatives j'ai des refus, '' soldes insuffisant '' alors que tout est bon dans le compte. Je fais un ticket au support pour prévenir de ce problème technique qui engendrera peut-être des soucis au niveau de mon compte bancaire (je voyais déjà le truc arriver). Le 7 octobre 2023, lendemain, je repasse ma commande via une autre carte (Boursorama), la tout fonctionne. Je reçois ma commande dans les temps, je suis débité le 18 Octobre 2023 sur mon compte Boursorama. Le 26 Octobre 2023, je reçois un débit sur mon compte bancaire Fortuneo du même montant exact avec la même référence que celle de Boursorama... J'avais vu juste, ils m'ont quand même débité malgré qu'il n'y ait aucune commande de liée à ce paiement. Plus d'un mois qu'on se balade avec le service support, plus qu'incompétent, complètement mediocre, qui met une semaine à me répondre histoire de bien oublier quel est le problème en me redemandant à chaque fois des détails pour comprendre... Obligé de passer l'affaire en justice pour tenter de récupérer ma modique somme d'argent pour un paiement non dû car on me dit qu'il n'y a aucune commande liée ! Évidemment puisqu'il s'agit d'une problème technique. Quelle bande de branquignol... Je ne recommande absolument pas ce site ! Si vous le pouvez, essayez de passer par un autre site internet / autre vendeur. Cordialement

My son ordered the product twice and twice received back the money without any indication what went wrong. Well, then again, this is what you expect from Paypal. I ordered the product again and now UPS lost the packet it seems. All in all, if the UPS investigation concludes in 10 days we have waited for 20 days for naught. So we ordered again, and now both packets arrived on the same day. I am -very- hesitant to send the duplicate packet back after reading the reviews below. I am very disappointed in the ordering process and made this very clear to the (very friendly and helpful by the way!) customer support person (C.B.) I will not order with them again. Unfortunately, the C50 is not (yet) sold anywhere else.

I have bought a WD_BLACK SN850X NVMe SSD from the WD online shop back in May. Still trying to get my money back after I returned it. They provide a prepaid return label with UPS. The parcel got stuck at UPS point and I've been waiting for weeks now for the refund. I have created a support ticket, someone answered after two days, and requested confirmation of shipment which I provided. Haven't heard from them since. Sent multiple emails. The support ticket has been closed without resolution. Amazon is the go-to-place for this type of purchases.

Honestly these are definitely the worst company out there, I bought a new hard drive for work for my laptop and they said everything was fine all shipped and that waited 3 weeks for it and in they end they sent me an email saying the part was no longer in stock so my order was cancelled, so I’ve had to postpone work again because of these a-holes and they won’t even offer a refund stay clear people🤦‍♂️😤

This has to be the **very worst customer service** I have received from a tech company. Bought a £200 Professional drive, which was part of their promotion, and fitted my needs perfectly. However, soon after using, the drive started to glitch, and failed to mount, even after numerous wipes - eventually it failed completely. Went through usual online process of "tech support", finally obtained a return number, and paid to send back recored first class. That's over a MONTH ago, with no feedback or acknowledgment from customer service. Their online chat "service" simply reiterates that it is being 'processed', but absolutely nothing happens. They have refused to offer a refund, stating a replacement is out for delivery, but again **nothing received**. I have since bought a new drive, and have been effectively scammed out of £200.