Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
28 reviews
Volufiline USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Volufiline USA is a skincare brand built to help people feel more confident in their skin. We create high-quality, volume-supporting cosmetic serums for areas like under-eyes, smile lines, and fine lines. Our priorities are real results, clear communication, and a great customer experience, with fast shipping, responsive support, and simple, effective products.
Volufiline USA (shop.volufiline.us) has 28 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 2 reviews with 2 stars · Clear filters
Drop Ship scam. Product is fine, don’t really notice a difference. Just like everyone else, I cancelled my subscription after I noticed they would repeatedly charge me every month, yet THEY STILL CHARGED ME. Call them it will tell you they’re helping other customers and then they will disconnect the call.
By Jackie W.
I placed an order with the company on November 10 and I have yet to receive my products. Furthermore, they went ahead and charged me a second time a week later. The only reason I’m giving two stars is that they seem to respond if you write to them but at this point who knows if I’ll ever receive my items or be refunded for the mysterious second charge. Stay away and order from The Ordinary instead - they are cheaper and they actually fulfill orders.
By AMG
Response from Volufiline USA· Dec 26, 2025
Hi AMG, thank you for taking the time to share this feedback, we’re really sorry to hear about the experience you’ve had. This isn’t the standard we aim for, and we understand how frustrating delays or unexpected charges can feel. It sounds like there may have been a duplicate billing authorization or a shipping delay, and we want to resolve this for you right away. We can confirm that every order is either fulfilled or refunded in full, and we’d like to prioritize your case personally. Please reach out to our support team at [email protected] with your order number or email. We appreciate your patience and the chance to make this right. Our team is here to help until this is fully resolved.
