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ResMed Shop Reviews | Read Customer Reviews of shop.resmed.com

Health Equipment

ResMed ShopReviews of shop.resmed.com

9001 Spectrum Center Blvd, San Diego, California

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The Fair Hearing score

4.3/ 5

Great

1,064 reviews

ResMed Shop4.3Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About ResMed Shop

ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.

ResMed Shop (shop.resmed.com) has 1,064 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: shop.resmed.com
Website: shop.resmed.com
Category: Health Equipment
Location: San Diego, California
Listed on The Fair Hearing: 2026

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ResMed Shop reviews

Showing 56 reviews with 3 stars · Clear filters

Feb 17, 2023
When trying to place an order
When trying to place an order, the website rejected my zip code: "unable to ship to zip code." When I called there was no answer, no message, no voicemail - nothing. I did receive a call / voicemail the next day acknowledging the missed call, but when I called again no one was available to take my order. I had to wait for a call back over 24 hours later.
By Keith L.
Response from ResMed Shop· Feb 21, 2023
Hi Keith, My name is Amanda, and I am with the ResMed Shop Customer Support Team. We see you've already been in touch with our Customer Advocates, and it looks like they will be contacting you shortly to follow-up. If there's anything else we can do for you, please don't hesitate to reach out.
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Feb 8, 2023
It seemed quite silly to need a…
It seemed quite silly to need a prescription from my physician for a refill of humidification cartridges for my ResMed AirMini. Because if I already have an AirMini that needs re-supply, clearly I have a prescription to have acquired the device in the first place.
By CS
Response from ResMed Shop· Feb 8, 2023
Hello, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you for your feedback regarding our prescription process. We are always looking for ways to improve our services. Please note that if it is your first order with the ResMed Shop and the items require a prescription, we are required to have one on file. Once we receive a valid prescription, it can be used to purchase products in the future. Please reach out to us should you have any further questions or comments!
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Jan 23, 2023
Had to play phone tag to buy a machine. Not fun.
1. It is too difficult to speak with a rep live. You call a phone number and then a message is relayed. 2. Your resmed phone number is recognized as spam by my cell phone. If your rep tries to call back- the call won’t go through- please upgrade your phone system. 3. I work too so this call back game doesn’t work. Have people available to take my call and answer questions immediately when I call. 4. The staff is great once you can actually speak with them. But I shouldn’t have to play phone tag over 3 days to buy a machine from you.
By CHRIS
Response from ResMed Shop· Jan 24, 2023
Hi Chris, My name is Amanda, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review. We understand your frustration and apologize for any trouble this may have caused. If there's anything else we can do for you, please don't hesitate to reach out.
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Jan 19, 2023
Requiring a prescription for an…
Requiring a prescription for an accessory like a hose doesn’t make sense
By Richard
Response from ResMed Shop· Jan 20, 2023
Hi Richard, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you for your feedback regarding our prescription process. We are always looking for ways to improve our services. Please reach out to us should you have any further questions or comments!
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Jan 4, 2023
I wanted to order an extra facemark…
I wanted to order an extra facemark complete, but was sold the facemark frame - which is useless without the straps, which are the pieces that wear out or become dirty with face oils. I was explained that the frame was on 3 month reorder and the straps on 6 month reorder from Kaiser. This makes no sense to me. The order taker should have explained that at the time of order as I would not have ordered just the frame.
By Elroy Q.
Response from ResMed Shop· Jan 4, 2023
Hi Elroy, My name is Amanda, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review. We understand your frustration and apologize for any trouble this may have caused. I will have someone contact you shortly to follow-up. If there's anything else we can do for you, please don't hesitate to reach out.
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Jan 4, 2023
Ordering from ResMed Shop was frustrating.
Ordering from ResMed Shop was a bit of a challenge. Really, the ordering was fine - filling out info, selecting products, and having my fsa card charged all worked as expected. So did the request for my RX, I uploaded it as requested. A month later, no shipment. I contacted them to inquire. This started a string of “we need your rx” emails. And “you are responsible to contact your Dr to follow up” emails. I provided my rx, something was missing. My Dr provided my rx that wasn’t received. Five emails and seven phone calls later, the product was finally shipped. I did not receive my order in time for my holiday vacation. I had to reroute the shipment to a delivery spot so it wouldn’t sit on my doorstep for ten days. I still need to pick it up (now that I’m home, I can go do that).
By Leslie S.
Response from ResMed Shop· Jan 4, 2023
Hi Leslie, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you for your feedback regarding our prescription process. We are always looking for ways to improve our services. I have forwarded your feedback for review! Please reach out to us should you have any further questions or comments!
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Dec 12, 2022
Some Good and Some Frustrating.
So far, mostly good. The device is confusing- so I have utilized Utube to educate myself. I certainly don't like what the mask is doing to my face. Sometimes, my face is red and the mask also breaks down my facial muscles. Another issue is not related to the actual machine. Due to the fact that I have to physically sign tripsfor your shipments, I am never able to be home to sign for them and I made 2 trips to UPS to pick up and they were closed. So I gave up. Whatever, you sent me I never received.
By Evelyn
Response from ResMed Shop· Dec 12, 2022
Hi Evelyn, My name is Amanda, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review. We understand your frustration and apologize for any trouble this may have caused. I will have someone contact you shortly to follow-up. If there's anything else we can do for you, please don't hesitate to reach out.
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Nov 28, 2022
Very slow delivery
Very slow delivery. Not sure why masks requires prescription. Perhaps it’s regulatory.
By Ulyses T.
Response from ResMed Shop· Nov 29, 2022
Hi Ty, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you for your feedback regarding our delivery & prescription process. We are always looking for ways to improve our services. I have forwarded your feedback for review. Please reach out to us should you have any further questions or comments!
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