Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,064 reviews
ResMed ShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 108 reviews with 1 star · Clear filters
Very difficult to order right part to air mini. For me it looks like they do it on purpose. If not they could make dedicated sections on there page for accessories for air mini. It would not be to difficult. I dont now how many time i have irder wrong part for my air mini. I will not buy any more machine from Resmed. I will not recommend Air Mini for anyone.
By Svein Rekdal I.
Dont buy from Resmed. Their support is just terrible. I just tried their Support here in France' they just did not give a shit!!!
By Stuart G.
Very money hungry, did not offer any services with my CPAP subscription, and even getting replacement magnets was a huge ordeal.
By Jacob D.
Ordered the chin strap, what a waste of money. Doesn't do what it's meant to, just slips off. No way to leave a review for the product on the website. Ordering was easy and delivery ok.
By Amanda W.
April 4, 2026. Changes have been made that are horrible for customers. Resmed has cut out customer service and made re-ordering accessories much more difficult and expensive. I quick message to Gemini revealed that the company is switching entirely to manufacturing. To get supplies at all (or at a fair price), you have to get all your records from your prescribing physician and then apply for membership in yet another part of the health care bureaucracy. If you can do this successfully, then you can order from this new entity. Again, look at Gemini for info and explanations. Needless to say, all these changes were made without notifying long-term customers. I will never use Resmed again.
By MIT819
My wife couldn't wear the CPAP after getting it home. The store where we purchased it and ResMed won't refund our initial payment of $181.25. My wife only tried the mask on, she never used the machine. What a rip-off.
By Glen
THEY HAVE THE WORST CUSTOMER SERVICE.
By Gilbert C.
Tryed to Oder 90 fiting for AirMini Unable to check out after 5 atemps ended up with 2 of the same unable to remove 1 In trouble shuting kept saying check mask fitting but nothing about a stuck valve found if you block the end with your hand with the mask off you can unstick the valve 👎on your web sight
By glenn I.
