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Plaza location....purchased gift card 50 and was charged then after left store the gift card was canceled by employee. The main head quarter didn't believe that was done until cameras were watched. I was given a replacement after being rude unhelpful initially

Cooper’s Hawk Winery & Restaurant – Coconut Creek Review Dinner Date: August 23, 2026 Location: 4473 Lyons Road, Coconut Creek, Florida 33073 Hubby and I decided to go out for dinner with his brother and wife. We wanted to spend some time together, have a few drinks, and enjoy a nice dinner, so we decided to visit Cooper’s Hawk Winery & Restaurant in Coconut Creek. We arrived around 5:00 PM and had reservations. Unfortunately, when we entered the restaurant, we were not greeted at the entrance, which was our first disappointment. Once we were seated, we were greeted by our waiter, Brian. I want to give credit where credit is due because Brian was attentive and did everything, he was supposed to do. He asked us what we wanted to drink, asked about appetizers, checked when we were ready to order our meals, and continued to provide us with service throughout our dinner. Unfortunately, the food was a completely different story. I ordered the meatball appetizer, and when it arrived, I immediately noticed something was wrong. The meatballs appeared to be burned underneath the sauce, and they were so hard that I could barely get my fork into them. I had to stop Brian and ask him to take the meatballs back to the kitchen and remove them from my bill. Brian did so, and I appreciated that he addressed the issue. I then ordered Churrasco Steak with Parmesan Fries. The steak itself was good, but the fries were cold, hard, and did not have any Parmesan on them, even though Parmesan fries were part of the order. At this point, I was extremely disappointed with my meal. And my brother In-law who ordered a steak sandwich with Cesar salad, the salad never arrived with his meal. And when we stopped our waiter for the salad it took 1/2 hr to stop him and remind him of the missing salad. The dinner portion took 45 minutes before being served on a busy Saturday night. Because I was so unhappy with my experience, I asked Brian if he could please get the Manager because I wanted to personally explain what had happened. The manager, Tim, came to our table. Unfortunately, I was very disappointed by his response. He did not appear concerned about my experience, and I did not receive an apology for the problems I had with my meal. I had to ask him, “What can you do for me?” What happened next made the situation even more frustrating. Instead of addressing the fact that my meal was the one that had the problems, the manager decided to give me credit for my brother-in-law's sandwich. I did not understand this resolution because my brother-in-law was not the person who had the problem with his meal. I was the customer who had the burned meatballs, the cold and hard fries, and the missing Parmesan. At that point, I felt that my complaint was simply not being taken seriously. I want to be clear that Brian, our waiter, was not the problem. He was attentive, polite, and did what he could to help when I brought the food issues to his attention. My biggest disappointment was with the management response. When a customer takes the time to explain that they had a horrible dining experience, I believe the manager should show concern, listen to the customer, apologize, and make an appropriate effort to resolve the situation. Unfortunately, I did not feel that happened during our visit. This was supposed to be a nice evening out with family, and instead, I left feeling very disappointed. The food was not what I expected, and the lack of concern from Manager Tim made the experience even worse. Unfortunately, I would not recommend Cooper’s Hawk Winery & Restaurant in Coconut Creek to others based on this experience. I strongly suggest that management consider providing additional customer service training, particularly regarding how complaints are handled and how managers should respond when a customer is genuinely dissatisfied. The waiter Brian deserves recognition for doing his job well. Unfortunately, the food and the management response left a very bad impression. Management more Training!!!! Especially Mr. Tim. Disappointed Customer.

We had at least 2 bad experiences with the new location in Greenfield, WI. Yesterday, my wife and I decided to see if things had improved 2 months after the last experience. Keep in mind that we each have a 3 bottle membership. The bartender, a new one since the last time, charge us for a bottle instead of taking it from our account. When confronted, he rewrote it, only to give us a similar bill without the bottle removed from her account. This on top of a significant delay in serving our food. Nothing much has changed. This will be our last visit to that location. I'm done writing the corporate office. They're good at apologizing but what they need is new management at that restaurant. We've been going to Gurnee where the management is more attentive.