I found the product I wanted easily on…
I found the product I wanted easily on the site and it arrived on the -very easy
By John C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
530 reviews
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Shop-Orthopedics is a leading provider of DME medical equipment with more than 30 years in the business. We pride ourselves on excellent customer service and rapid delivery times. We can even bill your insurance company! For any questions, please email [email protected] or give us a call at 855.618.5610 for assistance.
Shop Orthopedics (shop-orthopedics.com) has 530 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
530 approved reviews, newest moderated first
I found the product I wanted easily on the site and it arrived on the -very easy
By John C.
Needs to include instructions. I had no idea what to do with the plastic sleeve, until I googled a link showing it was shrink tape and where to place it..
By Linda G.
It was convenient and it came on time but it didn’t work. I have the correct unit but the pad didn’t fill up up with cold water and circulate through. I would like to send it back.
By Toni
Satisfied, exactly what was needed
By Chad
excellent help
By Michael W.
While the initial shipment came without the gel pack, they were incredibly responsive and overnighted a new band next day!
By Carolyn
Sent us the wrong product. When questioned about this said it was what we ordered. NO it was not. Advertised a special price will not honor it. Telling us not his mistake. Yes it certainly is. We are still in the middle of trying to fix this problem. Will not recommend this company to anyone.
By Karen Y.
Excellent service and fair pricing. I would deal with this company without any reservations. Customer service was very efficient.Thank you.
By SANDRA