excellent customer service and very quick settlements
excellent customer service
By JMD Ceramics A.
Response from Shipsurance· Mar 18, 2022
Thank you for the kind words and great review. We are glad we are here for your business.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
270 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 126 reviews with 5 stars · Clear filters
excellent customer service
By JMD Ceramics A.
Response from Shipsurance· Mar 18, 2022
Thank you for the kind words and great review. We are glad we are here for your business.
I’ m covering with ship insurance all my frágiles items. I’m having a good experience with them. Easy and fast process
By Glenda Rocio L.
Response from Shipsurance· Mar 18, 2022
Thank you for the kind words and great review!
I am glad that Shopify is using this service to process shipping insurance claims. It is very easy to use and reimbursements have been very fast.
By Gerald Z.
Response from Shipsurance· Jan 18, 2022
Gerald - Thank you for the great review and we are always here to help!
Claims are super easy, I'm suing Shipstation which integrates seamlessly with Shipsurance, all I have to do I go to my "Shipments" tab, click on the insurance link, and the form is filled up. I've made a few claims over the year, and they have always come through, I recommend them 100%
By American Loopers True Bypass S.
Response from Shipsurance· Jan 18, 2022
American Loopers - Thank you for the kind words.
Outstanding. Once they get all the documents it doesn't take long to get reimbursed.
By Steve B.
Response from Shipsurance· Jan 12, 2022
Steve - Thank you for taking the time to write a 5-star review.
This was a unique situation and Shipsurance worked with me to understand the claim and pass it to the claims department. They truly went above and beyond.
By Regina H.
Response from Shipsurance· Jan 12, 2022
Regina - Thank you for sharing and the 5 star review.
Ship insurance always settles claims fast
By Cathy V.
Response from Shipsurance· Jan 12, 2022
Thank you for the great review!
We've used Shipsurance for several years (since we started with Shipstation. Filing claims is a smooth and very quick process. We insure all our international orders and the small fee they charge gives us peace of mind that it will be covered if lost. Much more reliable than USPS insurance. Highly recommended.
By Mike R.
Response from Shipsurance· Jan 14, 2022
Mike - We appreciate you taking the time to write a review and share your experience.