ShipStationReviews of shipstation.com

4301 Bull Creek Rd, Austin, Texas

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3.0/ 5

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693 reviews

ShipStation3.0Average

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About ShipStation

ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Autom

ShipStation (shipstation.com) has 693 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.

Also known as: shipstation.com
Website: shipstation.com
Category: IT & Communication
Location: Austin, Texas
Listed on The Fair Hearing: 2026

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Jun 12, 2026

Do not use this shipping provider - EVEN IF THERE IS A FIRE.

Do not use this shipping provider. I used them for 7+ years, afterwards, they switched to a cut-rate insurance provider, without notifying me of the exclusions. We had a package damaged (we are a gun store), and they denied the package because it contained a firearm. After they switched to Parcelguard, we shipped/insured 275 packages, all of which were apparently uninsurable. When I made the claim, Parcelguard, their insurance provider told me that I should rate a full refund from Shipstation, but they are refusing to make this right. Now, $50 says that Shipstation will reply to this review saying that they have no power to approve/disprove claims. I am saying that the issue is that I paid over 3k on insurance coverage for items that were uninsurable, and was requesting the only $1200 for the item that was destroyed.

By Keenan

Response from ShipStation· Jun 12, 2026

Thank you for sharing your experience, and we understand your frustration. However, we want to clarify an important detail. UPS from ShipStation explicitly lists ammunition, firearms, and weapons as items that cannot be shipped through our UPS from ShipStation integration. This is outlined in our knowledge base here: https://help.shipstation.com/hc/en-us/articles/16803491656091 As the shipper, it is the responsibility of the merchant to ensure shipments comply with these restrictions before shipping. It's also worth noting that ShipStation does not have the ability to approve or deny claims. That process is handled entirely by the insurance provider. Because firearms fall outside of what is permitted through UPS from ShipStation, any resulting loss or damage would not be eligible for a claim. We recognize this is a difficult situation and appreciate your understanding.