Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
759 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Better packaged than any other moving company had to offer.. and at a comparable price. Antiques delivered safe and sound. Staff was professional and knowledgable from the first phone call, to the delivery person. Highly recommended!
By Amanda
1. All of the people I dealt with at ShipSmart for my move were very professional in their respective jobs. 2. My boxes and other shipped items such as kitchen table and chairs were delivered on time and without damage. 3. My thanks to ShipSmart
By Steve
Moved cross country with ShipSmart. They provided the lowest rate and great service! Highly recommend them.
By Helen
ShipSmart sales staff were excellent in their communication and assistance. They were flexible to adjust my order when my requirements changed for pickup, and then revised the delivery date to accommodate my daughter-in-laws schedule in NYC.
By Kurt
After our mother died, I used ShipSmart to pickup, pack, transport and unpack my sister's portion of their furniture, because she lives at the other end of California. They arrived just when they said they would, both at Mom's house and at my sister's. They packed and loaded everything up in just a couple of hours. When they delivered the goods about 10 days later, everything was in perfect condition. They helped my elderly sister and brother-in-law, by unpacking each piece and carrying it into the room where they wanted it. Again, they did it all in just a couple of hours, even though there was a lot of big furniture. Making the arrangements for the move was quite easy, and straightforward. Most importantly, we all felt that they treated us and our well loved furniture with respect and care.
By Dougal
I received outstanding service with Ship Smart Inc. Items were extremely well packed...no damage what-so-ever. I was completely satisfied with Ship Smart. Jim McDonald
By Jim
The men were clean, professional and a pleasure to work with! I would use them again in a heartbeat!! Thanks
By Sara
Response from Ship Smart Inc.· May 29, 2015
Thank you for the response Sara, and if you have another small move do not hesitate to call us.
We had a furniture load of about 350 pounds that was too small for traditional movers to be bothered with so we tried Ship Smart. It was efficient from pickup in Houston to delivery in Denver with both of those scheduled at times of our convenience. Packing was excellent. Would use them again.
By Bill
Response from Ship Smart Inc.· May 29, 2015
Thanks Bill, we appreciate the review. If you need to use our packing and shipping services again, let the sales person know you used us before and we will give you a customer loyalty discount.
