Pickup/delivery exactly as promised
Pickup/delivery exactly as promised. White glove service. Perfect job in all respects.
By William
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
759 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Pickup/delivery exactly as promised. White glove service. Perfect job in all respects.
By William
Packing, pickup, delivery all professionally done and as scheduled.
By Roger
Response from Ship Smart Inc.· Nov 9, 2017
Hi Roger thanks for the review. Glad you enjoyed our services. Ship Smart
Great service, on point estimate, furniture arrived in perfect condition.
By Libby
Response from Ship Smart Inc.· Nov 9, 2017
Hi Libby, Shipping furniture is our specialty. Thanks for the response. Ship Smart
We had to move a few pieces of furniture and about 20 boxes from Pittsburgh to Long Island NY. The move was too small for major lines and ShipSmart was recommended as a possible solution. I contacted ShipSmart via phone and was able to obtain all of the information to proceed with the move. Although costly, the care taken from moving the items out of my home into the NY home was a definite selling point over shipping things via UPS or some other carrier. They secure the items and put them on a flat and then wrap that so that all of my belongings were in one group. The items arrived in NY a few days later. Would recommend for sure!
By Bonnie
Response from Ship Smart Inc.· Nov 9, 2017
Hi Bonnie, Very grateful for the recommendation. Our shipping services make moving small shipments pretty easy. Ship Smart
The company and employees were very efficient and did a wonderful job with the move on the West Coast and the East Coast.
By Robin
Response from Ship Smart Inc.· Nov 9, 2017
Hi Robin, Thanks for the review. Happy that your small move went well. Ship Smart
Estimate was off but service was great. Got there on time as promised. Only one small nick in a table.
By Cheri
Excellent in all regards. And alert and responsive to my requirements Have recommend to several others. Good stuff.
By Edward
Response from Ship Smart Inc.· Nov 9, 2017
Thank you Edward. Glad we could hep.
I have completed your opinion several days past.
By Lynn D.