Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
759 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
From start to end everyone was professional, helpful, courteous which made the whole process less stressful.
By Bennye
Response from Ship Smart Inc.· Apr 3, 2018
Hi Bennye, This is what we aim for with all our moves. Thank you for the review.
only problem I had was that the actual cost came in 25% more than they had estimated
By Stephen B.
Response from Ship Smart Inc.· Apr 3, 2018
Hi Stephen, our apologies on the difference in cost. We would be happy to make it up to you on your next move.
Excellent service
By GK
Response from Ship Smart Inc.· Apr 3, 2018
Thank You GK, we appreciate the business.
Great move, pickup n delivery top notch!
By John
Response from Ship Smart Inc.· Apr 3, 2018
Thanks the feedback John!
Excellent service
By Virginia
Response from Ship Smart Inc.· Apr 3, 2018
Thank you Virginia. Happy to help.
good service and faster than even they promised!
By Lucy
Service was great and very professional. Nothing was damaged during the transit of our furniture and dishes.
By Holly
I would recommend this company
By Ingrid
