Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
759 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Working with ShipSmart was a great experience from start to finish. I particularly appreciated how they kept me informed each step of the way. The local delivery people on each end of the trip were courteous and professional. Would highly recommend them!
By Marie
Great customer service, competitive prices.
By Blazer3134#
I used this service to ship family heirlooms across the United States after the death of a relative. I am very pleased that the items arrived without any problems whatsoever. Everything was securely packed to ensure nothing was damaged.
By Arlene
They did a great job packing everything together and putting it all on pallets built so nothing could get lost or stolen never seen such a great way of packing 😀👍
By Rita
Response from Ship Smart Inc.· May 8, 2019
Hi Rita, thank you for the feedback, I will let the team know they did a good job.
Excellent overall but some difficulty in getting final information (delivery date, and final expense)
By maggie
Response from Ship Smart Inc.· May 8, 2019
Hi Maggie, thank you for the feedback, i will review your job to note why we could not provide you with this information. I am very sorry, this information is usually provided in a very timely manner. I will use this info to improve our communication for this particular case moving forward.
I chose ShipSmart over two less expensive bids due to reviews. And I could not be more pleased. Money well-spent. A custom-made desk was shipped across country to my daughter/son-in-law and arrived right on schedule (6 days).I chose the “white-glove” option and it was packed well, unpacked & set-up with what my daughter described as over-the-top-stunning-customer-service. If I ever have to ship anything like this again, ShipSmart will have my business.
By Ralph
Response from Ship Smart Inc.· May 8, 2019
Thanks Ralph, You really get what you pay for in this business, thank you for your review and your business. Ship Smart
great service as always!
By Redwood-Donald L.
Response from Ship Smart Inc.· May 8, 2019
Thank You For Your Review! We appreciate all the business.
Coordinated to pack & ship 23 framed art prints for delivery on a specific date. Despite the art being picked up almost a month in advance the shipper dismally missed the requested date,
By Sam
Response from Ship Smart Inc.· May 8, 2019
Sam I am very sorry you were not satisfied with our service. I am looking into your workorder and will have a supervisor reach out to you shortly.
