First Impressions
This was my first time using Ship & Play and my expectations were exceeded!! Excellent customer service combined with options and ease of shipping - I will be back!!!
By Lee S.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
362 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you're a frequent flyer or a once-a-year vacationer, Ship&Play relieves you from the hassle of waiting in long lines, wrestling with oversized suitcases, or sifting through a sea of luggage lookalikes at baggage claim. With Ship&Play, you simply pack your bags, schedule a pickup, and enjoy a stress-free travel experience. Backed by an on-time delivery guarantee and personal customer support, where you can always reach a real person, you’ll quickly wonder why you ever traveled any other way.Travel the way it's supposed to be.
Ship & Play (shipplay.com) has 362 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 312 reviews with 5 stars · Clear filters
This was my first time using Ship & Play and my expectations were exceeded!! Excellent customer service combined with options and ease of shipping - I will be back!!!
By Lee S.
All went well! Punctual pick-up and delivery
By Laura M.
Everything arrived on time
By customer
Everything was seemless from start to finish. Skis arrived 2 days earlier than promised. Easy process!
By josh E.
My luggage arrived a day early and it gave me piece of mind to be able to track my luggage. I would definitely use Ship & Play again in the future.
By tara L.
Fast and reliable
By Kenneth C.
MY LUGGAGE WAS PICKD UP AND DELIVERED AS PROMISED. I HAD A COUPON BUY ONE GET ONE WAS A GREAT INCENTIVE. ONE LESS THING TO WORRY ABOUT AS I TRAVELED BY TRAIN. THANKS FOR YOUR HELP, I WILL USE IT AGAIN
By PATRICIA H.
Great service and easy - will do from now on!
By Sherie B.