Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
362 reviews
Ship & PlaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you're a frequent flyer or a once-a-year vacationer, Ship&Play relieves you from the hassle of waiting in long lines, wrestling with oversized suitcases, or sifting through a sea of luggage lookalikes at baggage claim. With Ship&Play, you simply pack your bags, schedule a pickup, and enjoy a stress-free travel experience. Backed by an on-time delivery guarantee and personal customer support, where you can always reach a real person, you’ll quickly wonder why you ever traveled any other way.Travel the way it's supposed to be.
Ship & Play (shipplay.com) has 362 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 312 reviews with 5 stars · Clear filters
I’ve done business with other luggage shipping companies and have been serially disappointed. Ship & Play delivered as expected, sooner delivery than i expected and with minimal effort on me, the customer’s part. Well done.
By Frank
Awesome experience all the way around. It was half the price to ship my carry-on rather than pay the crazy airline prices. Plus, I did not have to deal with carting the luggage around. I sent it a couple days ahead and it was earlier than expected. The customer service was excellent at drop off and over the phone. I will surely do this again!
By Stephanie
Pick up and delivery were on time for all 3 shipments
By James C.
I’ve used Ship&Play twice and both times I’ve been very satisfied. They do a great job, it’s simple and eaay, and your items get delivered in great care.
By Jordyn
Smooth experience. Helpful when called for help.
By Robert S.
They’re easy to work with and efficient with my delivery.
By Pamela B.
on time pick up and delivery
By james C.
Customer service was terrific. Instructions were clear and helpful and I can't say enough for the service that we got in picking up and then delivering our luggage to our home. It made our move so easy. I will definitely use you again.
By Ida G.
