Great experience
Great experience. Worry free and ahead of schedule!
By Taylor L.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
362 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you're a frequent flyer or a once-a-year vacationer, Ship&Play relieves you from the hassle of waiting in long lines, wrestling with oversized suitcases, or sifting through a sea of luggage lookalikes at baggage claim. With Ship&Play, you simply pack your bags, schedule a pickup, and enjoy a stress-free travel experience. Backed by an on-time delivery guarantee and personal customer support, where you can always reach a real person, you’ll quickly wonder why you ever traveled any other way.Travel the way it's supposed to be.
Ship & Play (shipplay.com) has 362 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 312 reviews with 5 stars · Clear filters
Great experience. Worry free and ahead of schedule!
By Taylor L.
The day after our bags were picked up and on their way to Vancouver, our family had a medical emergency that forced us to cancel our trip. I contacted Ship&Play and let them know the situation. They flagged our bags and had them rerouted back home without any issues. This service is a bit pricey, but well worth the cost. Their communication is excellent and they keep you posted throughout.
By Andy S.
Easy! No issues with pick-up or drop-off.
By Michelle
This is the first time using this service but not the last!! So easy and anxious to see if the suitcase is in my suite when I get aboard. You make it so easy!!
By Lillian Lynn T.
my bag failed customs and they stayed with the bag, communicated issues, sent pictures , dealt with concerns and sent me my bag a plus review
By Mike
I was a little uncertain about using Ship & Play as I had never used it before, nor did I know anyone who had. The representative who met us getting off the ship was great and very helpful. He sent me a text saying things were all set and going out the nest day, which put my mind at ease. I received updates frequently and my things arrived home very quickly and in great condition.
By MELANIE R.
Fun agents. Fantastic service. BB
By Bruce B.
I used this service roundtrip to and from Europe. I was taking a cruise, and my bag was waiting for me upon arrival. I was pleasantly surprised when my bag arrived back home only 2 days after my return. The customer service people here are wonderful and were very helpful, friendly, and accommodating. I will definitely use you again! Thanks!
By Nancy B.