Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
399 reviews
ShipMonkSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 272 reviews with 5 stars · Clear filters
I was assisted by Bryan, a spectacular attention, very friendly, quick in response and problem solving. We are very happy with Shipmonk's services and attention.
By Sergio
Response from ShipMonk· Mar 6, 2024
Dear Sergio, Thank you for the review! We are glad you are happy with your level of service, and we'll pass along your feedback to Bryan and the rest of the Client Experience team.
Joan, the person that has been assisting me is very helpful, knowledgeable and responsive. She's been so very great and nice through the entire process
By Joyce E.
Response from ShipMonk· Feb 14, 2024
Dear Joyce, Thank you for the review! We're so glad that Joan has been helpful; we'll be sure to share your feedback with her. Please let us know if there is ever anything else we can do to help you and your business.
Naisha at Shipmonk is a wonderful representative! She is kind, patient, knowledgable, diligent and quick at responding! She always goes the extra mile and is extremely helpful. She is very thorough and always makes sure I understand her responses and is always more than happy to answer any questions I may have. Shipmonk is very lucky to have such a wonderful employee and it is a pleasure to be able to work with her!
By Alisha M.
Response from ShipMonk· Feb 14, 2024
Dear Alisha, Thank you for sharing feedback about your experience working with Naisha. We'll be sure to share your review with her, and the whole Customer Experience team. Please let us know if there is ever anything more we can do to help your business succeed.
Excellent, quick response
By Dave G.
Response from ShipMonk· Feb 14, 2024
Thank you for the review, Dave!
Austin our Shipmonk Happiness Engineer has been a pleasure to work with. He's very attentive and knowledgeable regarding questions we have about the Shipmonk platform and protocols. In scenarios where he may not have the answer, he's quick to find it. Overall happy with the customer experience our company has received.
By Keith M.
Response from ShipMonk· Feb 14, 2024
Dear Keith, Thank you for the review. We're glad that you have had a great experience with our Happiness Engineers, and we'll be sure to share your feedback with Austin and the team. Please let us know if there is ever anything else we can do for you.
I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, Pascalle Arnold, was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took the time to do a Zoom meeting with me to put the final touches on my account.
By Richard
Response from ShipMonk· Feb 14, 2024
Dear Richard, Thank you for the review! We're so glad that your experience with ShipMonk and our support team has been exceptional. We'll be sure to share your feedback with Pascalle and the rest of the team. Please let us know if we can ever help in any other way. We're happy to have you be a part of our fulfillment family.
I recently had a fantastic support experience with Shipmonk's 3PL Warehouse, thanks to Matthew S. His expertise and prompt assistance made navigating the platform a breeze. Matthew's dedication and clear communication stood out, making my experience seamless and enjoyable. Kudos to Shipmonk for a top-notch support team, and a special thanks to Matthew S for going above and beyond!
By Shehryar R.
Response from ShipMonk· Dec 26, 2023
Dear Shehryar, Thank you for leaving this review! We are so glad to hear that your customer support and platform experiences have been fantastic, and we'll be sure to share your feedback with Matthew and the whole Client Experience team. Thank you for choosing ShipMonk as your 3PL partner, and please let us know if there is ever anything else we can do to help your business succeed.
As an enterprise customer at ShipMonk, Diamond Art Club appreciates the outstanding service that aligns seamlessly with our large-scale shipping needs. Shipping thousands of orders each month and managing an extensive SKU count of over 4000, we've found ShipMonk's in-house WMS and OMS systems to be the best in the market. Their systems are not only powerful but also intelligently cater to our unique IT requirements. What sets ShipMonk apart is their rate shopping and virtual carrier network, adept at choosing the most cost-effective shipping methods based on package profiles and destinations. Additionally, their system smartly determines the right box for each order, regardless of the SKU variety, which is a significant benefit for us. Handling claims for missing packages or mispicked items is streamlined and user-friendly with their self-serve process. The support team is always quick to respond and demonstrates considerable goodwill, making every interaction a positive experience. Beyond the executive team, it's been a pleasure working with Avi Raz, Vlad, Vash, Kerry, and Christy Marchant. Their expertise and willingness to assist have been instrumental in our ongoing satisfaction with ShipMonk's services. Their combined efforts make ShipMonk an invaluable logistics partner for Diamond Art Club.
By Alexandre P.
Response from ShipMonk· Dec 26, 2023
Dear Alexandre, Thank you for leaving this detailed review about your experience with ShipMonk. We're so glad that your shipping, customer support, platform, inventory management, and other aspects of your 3PL services have been outstanding. We will be sure to share your feedback with the team. We appreciate your business; please let us know if there is ever anything else we can do to set Diamond Art Club up for success.
