ShipMonkReviews of shipmonk.com

I hate that I'm writing this review. I was sold on this company for fulfillment because of the personal call and welcome experience laying out the process. It seemed very simple and clear. Right after launching my fulfillment services linked my Shopify three things started happening. 1. None of the orders mapped correctly even though shipmonk inspected my store. 2. I was slammed with unaddressed hidden fees and costs. 3. Shipmonk bounced me around to different people over e-mail making communication very difficult. I lost so much money I could not get out fast enough. I wish it ended differently.

Tried their service for almost 2 years. Many lost shipment & unexplicable delay in shipments. last, but not least, read carefully all the fees. You might find a (unpleasant) surprise in your bills. After two year of problems we decide to remove all our stock....

Very disappointed with slow services my shipment delayed by 2 weeks

After reading all the reviews here and matching it with my own experiences; I can say that I'm extremely skeptical that those reviews praising the HE's are legit Last week, Shipmonk froze a huge chunk of our inventory without warning and without informing us prior. After I discovered the issue and called them out the best excuse they could muster was that the inventory might be "misplaced" and they are looking into it 1 week later, they are "still looking into it" while we have angry customers breathing down our necks.

Used ShipMonk for about a 1yr, products delivered to shipmonk warehouse were lost, on top of that they would charge special project fees to find lost products, fees on everything possible, receiving, special project, extra markup shipping fees, i ship item for $6, they would charge $18 for same item, poor customer service, stay away, false promises on competitive rates.

I would give zero stars if I could. I just got onboarded with them 2 months ago and right off the bat there are issues that they REFUSE to acknowledge or fix. My company ship shoes in shoe boxes that are AT MOST 4lbs given the weight AND dimensional weight of the boxes using THEIR calculator and I am consistently getting charged 6-7lb, even ones up to 12 to 18 lbs and they have told me that they will “look into it” and “pull reports” because they “only issue refunds on Tuesdays” blah blah blah for over a month. I’ve been in contacts with Tiffany Davis and Michael Roach and they’ve been putting me off saying the exact same thing over and over again for weeks and I genuinely don’t think they do anything other than just emailing me the same excuses. Furthermore I did some digging and ran some tests for the pricing in comparison to just the basic Shopify plan and it’s literally half the price for shipping the exact same boxes (probably because they’re charging me for 4 lbs and not the 18 lbs that shipmonk claims for a SINGLE SHOE BOX…). So after all of this their pricing is not even any cheaper even though they claim to have “good rates”. I’m not even a Shopify Plus account or anything and am on their basic tier which makes this extremely fishy. Overall, TERRIBLE company, extremely slow in answering EXTREMELY basic questions and DO NOT take any accountability for their mistakes (they’ll always blame it on the carrier). I’m just waiting for my inventory to run out with them so I can immediately switch to someone else because I will never spend another dollar on this company ever again

ShipMonk turned out to be too expensive for our use-case. In general, their support is bad. They simply are unable to fulfill straightforward requests in a timely fashion. These are simple things like getting a box ready for pickup. However, the real disaster is when it comes time to end the service. First, they committed to having our inventory ready for pickup by March 29. When we arrived at the warehouse, the poor warehouse staff had no idea what we were talking about, and had to scramble to get our stuff. Finally we picked up our boxes, but one item (a return) was missing. Not a huge problem, but annoying. Then, when trying to get back the unused balance from our account, the customer service staff kept saying an "offboarding specialist" would contact us. That's fine, but we've picked up our stuff, and just want our refund so we can go. After three weeks, no refund. But after repeated requests to customer service, we finally got a response. Unfortunately, that corresponded to them billing us for three pallets for our pickup, which we never received (and didn't want), as well as for another month of their minimum service fee. Remember, we had cancelled at the end of March, and they're billing as for another month at the end of April. Overall, a complete disaster. Now we'll likely need to take them to small claims court in order to get our money back.

I cannot speak strongly enough about how terrible the partnership with Shipmonk has been. The pitch on automation & tech advantages actually makes the experience much worse. After just 4 months, I could not have been more ready to leave. More hidden fees than you could possibly imagine. Consistently sending our products improperly packaged, showing up to customers damaged, caused countless refunds with no real remedy. ZERO human element to the partnership. They came close to driving my business into the ground within it's first year due to the amount of financial strain that occurred and instead of walking away after severely underperforming on their obligations, they held us to an additional 8 months of contract terms with a monthly minimum payment due. Please run away as fast as you can and contact me if you need any more color here