Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
399 reviews
ShipMonkSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 272 reviews with 5 stars · Clear filters
Super service- and client-oriented logistician and logistic system! The shipmonk software is super easy and intuitive to use. You have a great overview of all key facts and your storage. Additionally the support is extremely flexible, super fast and very friendly yet knowledgeable. Highly recommended!
By B.Heringer
"Can-do" customer support. They call their customer support agents, "Happiness Engineers" and these guys know their software, are on-site and are extremely reachable. Most gratifying is that ShipMonk gives these Happiness Engineers the green light to go ahead and solve problems on their own, without the usual run-it-up-the-chain-of-command-of-the-bureaucracy that I've encountered with other logistics companies. Very responsive, very courteous, very can-do!
By Paul D.
The tools and dashboard are very simple and easy to use and make handling your shipping, orders, and inventory very easy and transparent. If you need someone to handle your order fulfillment shipmonk is great for this.
By PHIL HEATH INSTRUCTIONAL T.
It is easy to use. It provides the data in the simplest yet unique manner. To be honest, there was not a single issue that I possibly could identify. The staff is very friendly Aidan and Michaela are very nice and gentle people.
By kartikay
Shipmonk has been an ideal fulfillment solution for the ecommerce side of our business. Their service is responsive, their shipping rates are very reasonable, and the process couldn't be easier. Very happy we switched to their service rather than continuing to fulfill ourselves.
By David S.
Shipmonk is fantastic! The staff is great, they are always there to help and sort out things that are quite complicated to me (shipping stuff). They have a unique expertise and I can always count on them!
By David B.
We love Shipmonk! Great support and helps our business tremendously.
By CJ R.
We integrated ShipMonk with our e-commerce store around a year ago, and have only positive experience. ShipMonk is a very professional operation with excellent customer support (in case you need it). The integration automatically send orders arriving on our shopping platform to the ShipMonk inventory platform, the only interaction required from us is to decide on the shipping method, when that's done the order ships. We decide on shipping method depending on destination. By teaming up with ShipMonk you have a fully integrated shopping cart / logistics setup which works very, very well. Thor tht global
By Thor
