Mario is our rockstar!
Mario is the man! Thanks for all your help, Mario. You always stay on top of our requests.
By Claire
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
399 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 272 reviews with 5 stars · Clear filters
Mario is the man! Thanks for all your help, Mario. You always stay on top of our requests.
By Claire
5 Stars for Shipmonk! Shipmonk's interface is very easy to navigate which makes things 100x easier. I definitely would recommend to those who are on the fence.
By megan
have been with Shipmonk two years and they are great!
By Kevin
I have always found the 'Happiness Engineers' (this is so not British but I love it!!) to be really helpful and they have always resolved any issues I have had. ShipMonk have really helped us store and ship our products out around the U.S.
By Kathryn
I have been working with Shipmonk for a few years and have received the BEST service I could possibly expect. Their team is attentive to detail, responsive and reliable. I have worked directly with Cheryl Haynes and Adam Mackow and they provide the true support and happiness they promise.
By Good Food C.
Shipmonk has been a fantastic fulfillment service to us. Their customer service is very hands on and will answer any questions you have within the day. They do their best to take care of you. My experience with their new San Bernardino warehouse has been great and efficient. As for data tracking, they will link straight into your online shop which makes it easy to keep up with your shipments. Highly recommended
By Ken
We used their platform for fulfilling our books. It worked well. Seamless integration. You don't have to worry if there is a technical issue. We were assigned a relationship manager. They'll make sure your queries are sorted, issues are resolved. No need for continuous follow-ups. Products are shipped on time, tracking information passed on instantly. Pricing seems normal. It's in line with industry standards. I recommend Shipmonk if you are looking to automate your order fulfillment. You don't have to worry about logistics.
By Yadukrishnan A.
It's been a pleasure for us to work with Shipmonk, for a long period of time with much success. There is no doubt that our business growth was possible thanks to Shipmonk's ability to scale while our business and marking scale with accuracy and control all over, and less handling with the logistics as Shipmonk does great work
By Ariel C.