Great company
Very happy with our experience with ShipMonk so far. Customer service is amazing, and their fulfilment has saved us both time and money.
By Maddy
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
399 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 272 reviews with 5 stars · Clear filters
Very happy with our experience with ShipMonk so far. Customer service is amazing, and their fulfilment has saved us both time and money.
By Maddy
Useful fulfillment tool especially if you are running a business with multiple sales channels. Helps keeps everything organized!
By Shiloh
Shipmonk is a great software platform and we've had an awesome experience thus far using them as our 3PL. Their support team really ensures you're looked after and their communication is strong. Would absolutely recommend working with them!
By Shazi
ShipMonk has been a really great partner with excellent customer service. Like everywhere, last year with the pandemic and then a blow out November/December, and then lingering effects of COVID-19 there were several unavoidable issues and delays but it is very clear ShipMonk had the leadership and strategy on how to come out of it and put in a lot of new tactics to make sure they are in a better position next year. They are continually improving and making things better which is something important with any partner. We recommend them!
By Lindsay at Dang F.
Excellent. Very helpful. Amazing
By Dianne O.
The onboarding has been easy
By Takwen K.
Aidan is always prompt and helpful! Love working with him!
By Kate L.
Perfect so far!
By Mark Ian T.