ShipHeroReviews of shiphero.com

We accidentally sent a bunch of merchandise to a Shiphero warehouse (nevermind how: it happened). Most warehouses are pretty opaque, especially if you are not a client. I'm also used to the "delay and discourage" customer service of Amazon. What a pleasant surprise I was in for with Shiphero! They responded immediately to my email, told they had found the packages and worked with me to immediately send them back to my warehouse in the USA (from Canada). They were polite, upbeat and efficient. They were real people with real names that were actually in close touch with the warehouse. This is the kind of customer service I had forgotten existed.

Marcelo is very responsive and helpful.

Emi is so helpful and quick!

Carlos is an amazing customer support rep. who helped me with every request.

It was awesome getting responses back very quickly and feeling the genuine interest of the support team. Tomas was great and even after solving the issue he messaged me back to make sure my issues was solved.

Fernanda is super helpful in resolving carrier claims issues that arise from ShipHero issues. She is quick and concise and is helpful in getting us our $$ back when ShipHero makes an error.

Marce was fast, clear and very helpful. Did everything I needed in a timely manner.

Marcelo was very quick and on point. He resolved the issue perfectly.