Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
510 reviews
ShipHeroSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs:- Reduce mis-picks and mis-ships by 99%- Reduce warehouse costs by 35%+- Increase picking efficiency by 3x
ShipHero (shiphero.com) has 510 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
510 approved reviews, newest moderated first
Sole Isla promptly replied to my ticket! Thanks for the help!
By Toast S.
Response from ShipHero· Mar 27, 2023
Hello! thank you so much for taking the time to leave us this feedback. Its super helpful for us. We appreciate your business.
Responsive customer support team, great onboarding process, solid results through the first few months of our launch!
By PW
Response from ShipHero· Mar 24, 2023
Hello! Happy to read this review. We are glad to have you as a customer. Thanks again for taking the team to leave us this feedback!
Emi was very helpful and patient. Replied my email promptly and was able to solve my issue fast.
By Pamela X.
Response from ShipHero· Mar 23, 2023
Hi, Pamela. Thank you for sharing your feedback with us. This is super helpful for the team. We appreciate your business.
What spectacular customer service is given by Leandro Rizzo! He managed to resolve the warehouse issue! Kudos for a great job.
By Don Albert D.
Response from ShipHero· Mar 23, 2023
Hello, Albert. Thank you for your review. Leandro is a rockstar. We are glad to have him in the team. Thank you for taking the time to leave us a review.
They always respond in a timely manner and with complete information.
By Paulyn C.
Response from ShipHero· Mar 20, 2023
Paulyn, thank you so much for your feedback. We appreciate the time taken to leave us a review!
Amazing Help Support! I had a wonderful experience receiving help from support! John Edward helped me troubleshoot some technical blockers, which prevented my Shopify orders from being seen on ShipHero order dashboard. He was very patient working with me and was through in checking in to make sure I was doing things correctly. Overall very positive experience and would recommend John and ShipHero to everyone!
By Rosa
Response from ShipHero· Mar 20, 2023
Dear Rosa, Thank you for finding a time to write you feedback about us! John is a master, and he knows things. We will pass your words on to him! Reach out to us if you need assistance. We do our best to provide you with effective and fast support!
Fast reply and good explanation
By Klaus
Response from ShipHero· Mar 20, 2023
Hey Klaus, Thanks for these words! We are ready to help anytime! Let us know if you need something.
Support and service is fantastic in 2023. 100% recommended
By Bill B.
Response from ShipHero· Mar 20, 2023
Hi, Bill. Thank you for your feedback. We appreciate you taking the time to leave us this review.
