Shipa FreightReviews of shipafreight.com

useless is not the word no time commitment i wish i could get my liv card from anyone else especially that they keep apologizing and do noting about it

Absolutely horrible service!! I have waited 2 weeks for a response to a simple question and every time I query it again I am told the exact same thing - the sales team will be in touch ASAP. I have missed a HUGE deadline because of the incompetence of your company and have now lost $1,000's in sales because my stock will not arrive in time. All because no one could be bothered answering one simple question and not one person could go a little bit out of their way to find the answer for me or offer simple assistance. I will never suggest your services to anyone ever again and will go as far as to steer people away from using your services if I am ever asked for a recommendation.

If I could give them zero stars I would. We booked with shipa/agility about 2 months out before our intended shipping date. A month prior to our intended ship date, we tried booking a container. Little communication and we STILL don't have a booking a month later. There was zero help from the company on rectifying this in fact not even an apology or attempt to take accountability for the delay and lack of response. We found out typical booking standards happens within a day as our supplier had helped secure one locally. Also note it is NOT typical to pay before shipping even happens which is what Agility does - they take your payment upfront without any confirmation. I'm so frustrated with the entire process, the lack of professionalism, and the lack of accountability. I'm now late on booking a container and still waiting for the refund to process. DO NOT BOOK WITH THIS COMPANY.

Switch-and-bait outfit. Provided them with EXACT dimensions and weight, received quote. Day before pickup they tried to shake me down for an additional 50% freight charge because of the size of the pallet - which they were given correctly to begin with. Their argument: The small print says quotes are just a generalized quote. Why pray do I have to give weight and dims then to obtain a quote? Don't bother. I canceled the booking and requested a refund.

I had a very bad experience with them, their delivery team delayed my important shipment for the last 25 days and after pickup, they added an extra amount without earlier notification or don't inform me at the of pick up and charging a huge amount on the name COVID-19 protocol first they asked to pay 750$ on the name of insurance which is refundable, then they asked to pay 500$ on the name of EUR1 Certificate while the shipment is domestic and then they asked for to pay 820$ for disinfected spray. They had no idea when it'll be delivered. There was no coordination between their customer support team and their delivery team.

I come across Shipa Freight by research and decided to give them a try even after reading through the reviews. They’ll give you a mind blowing quotes online, their costumer service will helping + giving you every information you need. Sounds very good but, once you purchased the quote that was giving to you online, they’ll get back to you with a STORY LIKE THIS “ Based on the revised cargo details, we have generated a new quote, the same attached for your reference. And there will be additional charges due to change in the cargo details. Your existing quote: GBP 670.83 New quote : GBP 1,187.54 Additional charges: GBP 516.71 For this case, even if the goods are packed in the pallets, it will be ended up in adding with the pallet weight along with the cargo weight. However, to explain on your point, generally based on the booking confirmation given from your end the pickup will be arranged and after receiving the cargo in the W/H our team will revalidate the cargo dimensions with the booking and finalize the actual weight and volume of the shipment. Please be informed that, the payment which you made ( 670 GBP ) only covers the cargo weight as per your initial booking. However since the cargo weight and volume highly increase from your original booking, we need to proceed as per the new quote we have submitted ( 1,187.54 GBP) We request you to pay the balance amount as we mentioned below. Additional charges: GBP 516.71

They will sell you their service for a good price but then contact you stating that price is gone up! Then they take weeks to refund you!! I am still waiting for my refund for about 20 days!! STAY AWAY!!

I do business internationally and need an operative logistics service. I've decided to try Shipa ( branch of Agility) service to compare with current services we use, requested Quote of DDP China->US and prepaid air fright Jul.22 after receiving at once (quote QT1320300571 was given within 24hours as promised). The next day (on Friday, Jul.23), my supplier said to me that Agility refused to pick up our cargo. I've asked support from Friday what's happen, their manager, Premchand, Key Account Manager | Shipa Freight, asked me: Could you please wait till tomorrow (Saturday), then Monday, then Tuesday... Today is Tuesday Jul.28, nobody picked up cargo. Prem asks me: " rate was increased and you should pay additionally.." I don't understand, how is it possible for such work? I've lost time and money ( rates were increased since Friday...). Sure, canceled and requested a refund. Really bad experience. Guys, you risk losing reputation this way. I assume that this is the result of the work of specific employees, and not of the entire company - since the other two orders (they are supervised by a team from Europe) were sent on time and without any additional payment requirements.