Shine BathroomReviews of shinebathroom.com

After waiting almost 2 years, I received a product that does not work. Support has been a joke and unresponsive. It took weeks to be able to sign in because their system will not let you login if you use any upper case letters in your e-mail address, and support is aware of this issue and it's not fixed. It's 2021, the cAsE sEnSiTiViTy problem has been solved for decades, seriously hire some decent software engineers. Hire some decent support people. We are living in a time of high unemployment where folks are itching to work from home, do SOMETHING! These guys are just a scam, once you buy something from them, they are too busy doing live streams and marketing to you trying to get you to buy more things to actually support their product and fix their issues.

Purchased 3 units from the initial Kickstarter campaign. Waited for almost a year to get the units and finally received them this past week. Took lots of time to set up due to many bugs in the install process as mentioned in many reviews. Once set up I found out that 1 has a defect, broken hose on sprayer, one is not doing anything on flushing and one hasn’t done much of a job cleaning as my wife had to wipe the bowl from stair water. To make things worse I contacted the customer service group by email through the website 5 days ago and then followed up every day since with NO reply from anyone!! Looks like the product and customer service departments work in a similar fashion, they don’t!! Now I just want my money back and I’ll go back to a good old fashioned scrub brush!!

Update Jul 10, 2021: I just had a video troubleshooting session with Wes at Shine. I will provide another update after a few days of use. It appears that one unit is up and running. Things to know: 1) It was set up on 5G apparently without an issue - so we can ignore that 5G warning. 2) because I had previously set units up, Wes had to delete them - the user still can't. Wes deleted my whole account and we started over. 3) because I had previously set units up, I had to go through the create account etc with the battery NOT in the locked position until after I had typed in my wifi password. Before clicking on the Next button, I locked the battery. 4) Once the set up is complete - there is a timer on the phone app for the unit... it counts down from ~18mins and you can see the water in the unit electrolyze (mini-bubbles) 5) after the timer is at zero - the first flush sensed will just fill up (prime) the tubing - no spray. 6) there is a wait time of ~5 minutes between sprays. So if you flush again in less than 5 minutes from the last flush - no spray. I will wait a day or two with this one and observe performance - then set up the second. I will update this feedback at that time. If you are having difficulties - call Shine - skip the text and the e-mail features for help. __________________________ ORIGINAL Feedback: I received my 3 units last week. I have charged all batteries - DETACHED. all battery lights are green. I set up one. it does not work. I cannot force my home/business WiFi to 2.4Ghz. (it is insane to have to.) Most Wifi is supposed to adjust to the best possible connection these days. However - the Shine setup appeared to work as it stored the "network settings" and went to the calibration setup - which I completed. The Shine - though - never actually worked. EVER SO - I used my phone mobile hotspot to force the phone to 2.4Ghz. The app set up NEVER passed the "network settings" So - still doesn't work. I tried to delete the stored setup - there is no way to do that... WHAT???? So I setup a new location, set up a second device, and used my mobile hotspot at 2.4G and started from scratch. The app set up NEVER passed the "network settings" So - there you have it. A complete bust. I am an electrical and computer science engineer. I design things, build things, repair things, and generally always get things to work. I am befuddled by these start up errors. I was so looking forward to giving this product a try. Now I just want to send them back to you and ask for my kickstarter investment back... Or alternatively throw these beautiful devices in the recycling bin. I am hoping that you have a solution for me that is NOT, as below, a recycling of the info available on line as I have read ALL of those. So here are some feedback points for your company: -Your instructions for use do not state to charge the battery before use. -Your instructions for use does not provide information on HOW to charge the battery. -Your instructions for use and you online help does not state whether the battery MUST be detached to recharge. -Your app should work on 5Ghz - this is the 21st century -Your app link for "more info on 2.4Ghz" does not work -Your app link for help take me only to a text or e-mail link. -The help e-mail link does not work -I have texted two requests for assistance. Only one was responded to... which did not answer my question and was useless. -There is no way (in the app) to "test" the device that is supposedly set up -There is no way in the app to delete a device that has been added (I now have two devices added - both added using 5G and both not working - and no means of deleting them) -There is no way in the app to delete a location that has been added The battery is very difficult to remove when the device is full of water. this is a bad design. -A beautiful product that doesn't work.

I ordered 4, they continue to fail and not recognize flushes, ive complained one the web page and they kicked me out. I had a video support call.. I was told they knew the issues I had with 2 and I’d hear within 24 hours.. I heard in 48 that they fixed one, yet the other failed.. the 4th I tried in place and it just disappeared Their response about my anger with their support was because they don’t work. I have 3 bathrooms and 1 literally disappeared from the app, readded it and another disappeared, as I spent hours and gallons of water with the ridiculous way you have to re add these things. Only to have them do something different wrong… also the video support was 30 minutes and got NOTHING accomplished except prove the initial copy and paste responses were a waste and them not reading my comments and to placate me. You don’t want people to know the huge amount of bugs

Purchased 4 months ago. Never received product and no response from customer service. Assuming this is a money scam and they don’t actually have a product.

Do not waste your time and money buying this fiction! I've paid for this a year ago (March 2020!!!), and every 3 months I get an email pushing the delivery another 3 months back! I don't think they actually have anything but some prototypes that they built with people's money! there is no charge-back protection after 6 months from your bank, so I've actually lost all my money!

Can agree with a below review -- ordered back in December, I believe for a January ship date. Found out it was delayed not because they let me know but because I looked it up mid-January myself wondering why it hadn't shipped. Changed to March. Now March is here of course, logged back in expecting the worst and yes, now it's delayed once again to June. Again, as stated below too -- delays are understandable but the communication is nonexistence and would I have spent $200 on toilet cleaners had I known it was going to take 6+ months to get it? Nope, can't say I would. ~~ Also an update to the reply to me below: it's the excuses for me. I understand launching a product in this unprecedented time must be incredibly challenging. The issue for me is that I'd wait a year for a product that I wanted if the company owed up to their issues and was up front about it. Something for the company to consider: a month ago, almost two, I ordered a product from a completely unrelated company, completely different product. It very clearly said PRE-ORDER in multiple places and warned me that it would be a while before it shipped and I did so anyway feeling confident that I knew, because they told me right off the bat. Time passed -- again, I expected delays because they warned me ahead of time. Then they sent me an e-mail with another service they offer for free. Cue me being like: wow that's so nice but unnecessary! They warned me. More time passes, they send me a coupon and apologies again. It's been almost two months and I don't have this order yet -- am I mad about it? No. Because they've been nothing but upfront with me from the start. To clarify, I'm not looking for free things or even discounts from a new company. But it's just being ahead of those delays and not hiding behind them and not communicating. Maybe take a cue from that Shine! I'm not cancelling my order because I still think you can turn this around. But you NEED to work on your customer service. Thanks for reading!

Ordered in October 2020 for a December/January arrival. Then in mid December I find out, by looking it up myself - not through any communication, it was delayed until March 2021. Now in March, I check again, and delayed until June 2021. Yet their website says “buy now for June shipment” - so anyone could buy it now and get it as fast as I’m getting it. Would be less frustrated with delays if they were in any way proactive about communicating them to customers. Total disappointment on a customer service level, and no idea if it’s worth anything as a product since I’m 6+ months delayed.... Update as of 3/10/21 - I received an email from the Shine team saying my shipping group was delayed further to September 2021. 11 months from my pre-order date. I laughed, then emailed them back to cancel. Complete and utter joke of an experience and customer service so far. Highly recommend avoiding if you actually want to receive anything within 12-18 months from the time you pay them. Update as of 3/21/21 - Finally got a response about my refund, 6 calendar days after sending the email requesting a refund (but every other response was within .5-1 business day of email being sent. Already feeling negative about this business and process, this is just an added fishy experience. Oh, and that refund isn't onto the credit card you purchased with. It's a check. Which is total bullsh*t, but as long as I get my money back instead of waiting and waiting for a vaporware product, then I'm fine. Will update in 30 days or so (their timeline for my refund) whether I get my check or I have to pursue chargeback and fraud claims with American Express. If I could give this company negative reviews, I would. ABSOLUTELY CANNOT RECOMMEND A COMPANY LESS THAN THIS ONE. Might as well light your $100+ on fire and use the ashes to clean your toilet. At least you'd have a toilet cleaner and not have to wait 13 months for vaporware. Utter disappointment of a company, product, and experience overall. Whoever runs their customer service should be fired. Oh, and fun note about their reply to me below. They say they are "proud of that" when referring to their vaporware product that is taking over a year to deliver. Glad they're proud, and if that doesn't show you as a potential customer to avoid it, then good luck and enjoy wasting your money.