Shine BathroomReviews of shinebathroom.com

Ordered this almost a year ago, never received it. No word from customer service at all.

Bought two. Neither work. At all. Customer support is useless. Good idea in theory. Total exasperation in practice. Do not buy this product!

If I could give less than 1 star, I would. Waited over a year for my product and reached out to the company to cancel the order. The rep convinced me to give the product a try and they they would ship my product out to me right away. I setup the units and discovered one unit was defective (leaking onto battery contacts-corrosion). They quickly replaced it, but I never even unboxed it as I was not seeing any results with the other three units installed. My toilets did not stay clean and the product was useless. I again requested a refund and was granted a full refund, but a month later I am still waiting and support will not respond to my requests for an update

Poor, no live customer service.

I preordered this because I thought it was a great idea. I REALLY want to like this product. The problem is- it does not work. At least my unit does not work. The battery does not hold a charge. After charging it for 12 hours the battery is dead before I can even open the app. Customer support has been horrendous. I have been directed to the live chat feature and have attempted that 4 times. Each time I get to be 3rd in the queue and I am "reconnected' and I fall back in the queue. This has been a very frustrating customer service experience. My unit sits on the toilet mocking me.

At first I thought this thing was amazing easy to set up and seemed to work very well. Then after 2 weeks the battery died which was supposed to last 6 months after a couple weeks then now only last a few days finally got someone to respond to me and they said they need to have a update done in a few day and never heard from them again. Now the tank is leaking at the seems between the clear and white plastic and forming crystals around the device and where the device sits next to the toilet and the device no longer will spray the toilet at all it tries but nothing comes out. I’ve been emailing messaging them on there app and not one response in the last month since I’ve been trying to get ahold of them. They close out the emails and messages everyday asking for a survey. I really just want a refund this is a bad product and and a bad company to deal with.

Placed an order Feb 2021 with expected shipment date of Oct 2021. It is 2022, still no update. DO NOT ORDER FROM THEM

Original Review: I purchased two automated toilet cleaners and never received them. My order has been "processing" for 5 months. Support has not responded to any of my requests. This company is not trustworthy. 01/20/2022 Update: It is now 20 days after my original review. Trustpilot notified me within a couple days that Shine Bathroom requested additional information, which I provided. I never heard back. I sent additional support requests via email and via the chat form on their website. No response. On a whim, I typed the word "Refund" into their automated chat support tonight and it responded offering to expedite my order. However, when I accepted the option, it told me no one was online at the moment, and asked me to fill out the same contact form that has yielded zero response. I also noticed that my shipping group has changed from Group 6 to Group 8, with zero communication about that (and despite the shipping terms saying your group is locked in at purchase time). I will try again in the morning. If my order is not "expedited" within a few days, I'll be calling the fraud department at my bank and also leaving a report with the BBB. 01/27/2022 Update: After my order was not expedited and additional support requests were ignored, I attempted to cancel my order through their automated chat assistant (the only interaction possible with this company). If you follow the right prompts, you will eventually get a link to a cancellation form... which informs you that the form no longer exists. I have exhausted all avenues to contact this company to no avail. I was excited about this product and had I received even a single response, I would have been willing to wait another 6 months. Instead, Shine Bathroom took my money and ran. I cannot recommend any company that keeps their marketing messages flowing smoothly while defrauding customers behind the scenes. I'll be marking their emails as spam, reporting my transaction as fraudulent and reporting to the BBB. 03/17/2022 Update: I had to work with my bank's dispute department to get my money back. It took them a month and a half. I'm not sure they even received funds from Shine. It appears my order is finally cancelled though so something definitely happened on Shine's side. I cannot stress this enough: do not give this company your money. You will likely never see your product and refunds are not guaranteed.