shift4shop.comReviews of shift4shop.com

I thought I was the lucky one not running into problems like no response tickets or transaction failure until recently that one of my orders was approved but failed that got my attention. Chatted with the online support and they told me to email their risk dept and I didn't get any response so I called them and got transferred and received an answer that "they feel uncomfortable to tell me why my account got suspended" and would not transfer me to a manager that "all the staff are busy answering calls". So I didn't get an answer and didn't get notified beforehand that my account with them was suspended half month ago!! I lost 2 orders and got pissed off customers because of them!! Really bad performance they have.

Avoid this dodgy company, you will regret if you ignore my warning ⚠️ I have a terrible experience with this company.

Horrid customer service. Chat agents are clearly following a script and rather than answering the question, they send you a link. And then when I do finally get an answer to my question, I have to file another ticket. I follow up on the ticket and ask CS when the ETA is for the fix, and they tell me I've reached the wrong support. But I clicked on the support link they sent to my email! And then it's a whole lot of loops and passing the buck. I'm sure shift4shop is great for some folks, but for me, this was just a terrible CS experience. I'd rather pay the extra monthly fee to Shopify or wherever just to have straight answers and good CS.

Horrible. The worse. I have had issues with everything from dedicated SSL certificates disappearing to the shopping cart not accepting payments. and its NEVER their fault. They will give you all kinds of reasons why something is not functioning properly, and usually the reasons are wrong. They will blame your domain name provider, PayPal etc, and you will wait weeks for things to be resloved. Stay away from them as far as you can, and save yourself the headache.

What a joke. I can't even get through the sign up process to build my site. One time I got through and their so called builder is so crappy, clunky, and slow it won't do anything. They need some serious work. Moving on.

It takes several minutes to recognize my login to the administrative end of my site and at least several minutes to go from section to section of the the administrative menu. I was a long-time satisfied customer of 3dcart and have noticed a complete degradation in the ability of the site to function ever since the takeover by shift4 took place. It is now almost impossible to get anything done such as filling a phone order, adding a new product, updating my inventory, or any other routine task that must be performed on my site. Their constant "updates" are a joke and each one seems to make things worse than before. They have been promising now for more than three months to move my site to another server which they say may improve things. Frankly, I doubt it and also can not get an explanation on why it is taking so long to accomplish this "move". They are ruining my business and I am exploring other sites that I can use to host my website. I am also planning to file a complaint against shift4 with the Better Business Bureau. Robert Janowsky

They care about the monthly payment and not their customers that keep them in business. Constant outages, email issues, and tech support can't be bothered till the entire site crashes. They also never post outages to hide the real downtime. I am switching as they are affecting my business. Don't let them affect yours!

I purchased a six-month plan when it was 3D Cart. Because of personal circumstances, I was unable to use it at all, and did not realize that it was set up to automatically renew until the day the renewal charge showed up on my bank statement. I had not planned to renew, but they did not send me any notice that they were going to charge my account, as most honest and courteous businesses do. I contacted the company on the day the money was taken out and requested a refund. I got the following reply from them: All the accounts are set up on recurring billing and we do not send out notifications prior to billing. Again, per our terms of service all sales are final and we do not issue refunds. Regards, Michelle Q. Shift4Shop Billing Specialist