THINXReviews of shethinx.com

Hidden Customs Charges Like many others here, was shocked to be charged expensive customs fees after already paying for shipping costs. I have ordered from overseas before and never received such a high cost. Three pairs of undies with a 28GBP customs fee. This should definitely been made clear upfront. Especially considering the company has obviously received complaints about this in the past. Really devious and deliberately misleading.

I actually asked for a refund because the panties I ordered were not comfortable material. I'm going back to my cotton granny panties and tampons/pantiliners. But, I'm giving this four stars because they gave me a full refund no questions asked. That is customer service!

My daughter who is 11 told me these were what she wanted as she had seen them on YouTube . To make things so much easier for her I jumped straight in and ordered them 3 pairs just short of £60.00. We have waited 4 weeks and now have been informed I have another£16.87 to pay import charge!!!!! My view of Thinx is not a good one and she hasn’t even tried them yet. Won’t be buying more 😡

Not being clearly told that you have to pay an additional Customs Fee is daylight robbery. I have never come across this with any other company. Furthur more, I didn't realise this fee had to be paid, so my package was stuck at the post office for weeks, the She Thinx customer service team took over a week to tell me what the problem was. I will NEVER order from this company again.

Investing in period underwear has really changed my life. However, the cost for each item is ridiculously high in my opinion, especially for slight changes in designs. I've bought at least ten items over the last five years. After awhile each pair begins to stop being as effective, the smell also sorts of lingering despite being washed. The oldest of my pairs also seems to have a permanent stain.

I agree with the other customers, it is outrageous that you are not warned at checkout about custom duties. Internet is a global world, prices are in Euros, I never even looked where it was shipped from! DISCRACEFUL! I made a big order and therefore, for 7 panties, I had to pay 42 Euros custom charge!

I ordered some Thinx for my wife and I and when I got home from work today I had a note from UPS saying I had £86 to pay. This is so upsetting. We had no notification from of added charges, I've ordered from Victorias Secret US & never had these charges, why Thinx?

It’s 2020. You’re a millennial brand. Make your policies clear. Horrendous to get slapped with a giant customs fee.