Unbelievable Delivery
I ordered the boots that I have been looking at for a while. They had them in my size which never seems to happen. The order was confirmed and shipped the same day and I got them the next day! Impressive!
By TW
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
71 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sheplers.com - #1 Pure-Play Online Western Wear & Cowboy Boots Store. Free Shipping & Lowest Prices Guaranteed for Over 20,000 Styles & 11,000,000 items. Shop today!
Sheplers (sheplers.com) has 71 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
71 approved reviews, newest moderated first
I ordered the boots that I have been looking at for a while. They had them in my size which never seems to happen. The order was confirmed and shipped the same day and I got them the next day! Impressive!
By TW
The product looked smaller on the site,I thought it was a little pricey but overall they did well.
By Larry W.
i opened my Dan Post Sea Bass boots that i had bought for my dad. there was a sticky note in there, and it had written on there that these were someone’s beforehand and they exchanged them for a bigger size. i spent a lot of money on these just to find out that someone else had them before me. my dad didn’t care because he loves the boots, but i do because i spent my money on them. :(
By J. M.
Very satisfied!
By Cecilia De H.
Terrible trench coat! Sewing inside is a mess. Looks and feels like a drop cloth. Very disappointed. Never again. My family and friends will be warned.
By Gary D.
If I could give nothing I would brought a pair of amhurst Harley Davidson boots in July they sent the boots out and some how in transition they got lost I understand the way things are it’s summer and no rush called several times cause the boots were suppose to be returned to them it’s September still no boots talk to a Taylor who inform me they had to put a second trace on the boots I wanted to cancel and get my money back she said all she can do is keep putting on trace I didn’t lose them they never made it to me and they don’t care and never can’t talk to supervisor I’ll never purchase anything again bad customer service that’s one thing I can’t tolerate ridiculous buy at your own risk
By Marilyn G.
I ordered a pair of riding boots and after two weeks had passed and still had not received them I decided to track the order and to my surprise the order had been canceled by Sheplers! No one notified me. I then sent an email asking about it, no answer. Sent another email requesting my money back and again no response. Took a screenshot of my credit card statement showing the charge and again requested a refund. I have gotten NOTHING!!! I always do business with Boot Barn and just thought hey, I’ll give Sheplers a try. Never again!
By Robin
Loads of problems to buy from Europe. Horrible customer service. Not recommended.
By Jorge S.