Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
482 reviews
ShelterLogicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
482 approved reviews, newest moderated first
We’re missing some screws with our 12 x 24 garage shelter. I emailed and received a reply from Laura Miller. They were sending the replacement screws to us so happy they responded quickly and we can complete the building. Thank you.
By Linda
Response from ShelterLogic· May 1, 2023
Hi Linda, Thanks so much for sharing your experience with us!
Very pleased with the response time from your representative Lynn McCann. She responded to me and resolved the inquiry I had very positively. Great customer service! Tom
By Tom K.
Response from ShelterLogic· May 1, 2023
Hi Tom, Thank you so much for taking the time to leave us feedback!
My Arrow shed was damaged by a contractor removing a tree from our property. I sent an email and within 30 minutes had a response from Laura Miller letting me know what I needed to do to order replacement parts and how much it would cost. If only all customer service was this prompt and professional!
By Tom
Response from ShelterLogic· May 1, 2023
Thanks so much for sharing your experience with us!
I had a question about anchoring my Arrow shed so I went to there website and sent a email, not knowing if I would get a response or how long it would take them to respond. Surprisingly I got a response in just within the first hour or two from Laura Miller and was very helpful and professional, thanks.....
By Charlie W.
I purchased Arrow 20 x 20 carport w/2' leg extensions + enclosure + Highwind auxiliary anchor kit. I live in Leadville. Customer service has been fantastic since day one. Odd issues have been handled without delay. I could not ask for better customer service, and my CSR Patsy P. was fantastic!
By Gregory D.
I have had the shed for 7 years. One anchor leg rusted out. They replaced it at no charge. What great customer support Definitely recommend shelter logic.
By arthur B.
I had an issue with my shelter cover. I spoke with Kim Nelson at customer service. She was the bomb. She addressed my concern and fixed my issue. It seem as though not may companies care about customer service anymore, and they can really care less about sourcing that customer service in the US. Shelterlogic and Kim were the best.
By Joe
Ordered parts and was done very efficiently and cost more than reasonable.
By Harold K.
