Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
482 reviews
ShelterLogicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
482 approved reviews, newest moderated first
the response was really quick.
By Robert
Response from ShelterLogic· Jun 12, 2025
Hi Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team.
We are both seniors over 70, so we were very grateful for the service received from customer service. You were very quick to send a manual and when we had an issue with the pinholes we received a very quick and professional response. The original shelter was also delivered in a very timely manner. We are currently waiting for the replacement; due to pinholes in the cover. After 2 emails and 2 phone calls finally received a response. Hopefully, the cover will be delivered soon. Covers are only manufactured in the US and delivered to Canada.
By Ashley
Response from ShelterLogic· Jun 10, 2025
Hi Ashley, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
ordered a solarium from HD, the box of ceiling pieces was missing, ShelterLogic let me know they would send missing box out. Only took about 1 maybe 2 business days to get this resolved, very quick and very understanding. Received the shipment in a timely manner..Very easy to put together and very sturdy product
By Malinda J.
Response from ShelterLogic· Jun 4, 2025
Hi Malinda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team.
I placed my order for a Gazebo with Anthony over email and phone. Everything was very professional, clear and I was provided with honest and correct information. The delivery took place in less than one week and faster than advertised by the company. When assembling the gazebo I had some minor issues that Anthony resolved without delays. The product was of high quality and so far I am very satisfied with it. Very professional, honest and efficient service.
By Eugene J.
Response from ShelterLogic· Jun 1, 2025
Hi Eugene, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I have nothing but the best words and thoughts for these products but also the staff for this company. I have a gazebo and privacy screens from Shelterlogic. I love these items and I am mostly impressed with how attentive the Customer Service is from them. My expectations were blown away by the response to my challenge, how much communication was passed between their staff and myself. True concern for my satisfaction. I will seek out their products going forward. You are a blessing!
By Jorge F.
Response from ShelterLogic· May 30, 2025
Hi Jorge, Thank you for your kind words! We're glad to hear that our customer service team were able to assist you. Customer service is very important to us, and we truly value your feedback about our team! If there’s anything else we can do to improve your experience or if you have further questions, just let us know. Best, The ShelterLogic Team
The customer service over the phone was excellent. What I really dislike is the fact that after all the years you have been in business there is still no Shelterlogic office or warehouse in Canada stocked with products you sell. I thought you had one here with the .ca on your website . Delivery time is less than a week within Canada. It will be over 3 weeks since I ordered it to when it is expected here next week. Not happy!
By Bryan M.
Response from ShelterLogic· May 25, 2025
Hi Bryan, We are sorry to hear this! Please note that we do have several warehouses located in Canada. We encourage you to contact our customer service team again, who should be able to clarify this situation and find a suitable solution. Your satisfaction is of the utmost importance to us, and we want to help you get the product you need. Thank you again for your feedback. We hope to resolve this issue quickly for you. Please call 1-800-560-8383. We are looking forward to assisting you! Best, The ShelterLogic Team.
Laura B (CS agent) was wonderful to deal with. She took the time to understand our needs and helped us get the part we required for our gazebo in speedy time!
By Isabelle
Response from ShelterLogic· May 22, 2025
Hi Isabelle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Answer to my problem and gave me how I can resolve it. Smiling
By Paul
Response from ShelterLogic· May 20, 2025
Hi Paul, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
