Super service
Great devices, work exactly as they should and very dependable. Odd devices can have issues, but the support is great and will exchange the devices if needed.
By Luka F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
272 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shelly is listed under Computers & Phones.
Shelly (shelly.com) has 272 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 167 reviews with 5 stars · Clear filters
Great devices, work exactly as they should and very dependable. Odd devices can have issues, but the support is great and will exchange the devices if needed.
By Luka F.
Grazie mille a Shelly e al suo supporto clienti sempre pronto e disponibile. Ho quasi 60 dispositivi con voi e mi trovo benissimo.
By Nicola P.
The product fits with the description, price and quality well balanced and more important, Tech support availability and response is TOP
By JAVIER J.
Ho avuto un problema di reset del mio allarme antifumo, l’assistenza ha risposto molto velocemente, risolvendo il mio problema.
By Sotrebla
Ik heb contact genomen met de supportlijn owv problemen met het verbinden van de shelly app met mijn netwerk. De medewerkers waren zeer vriendelijk en hadden ook een zeer technische bagage om vragen te stellen en oplossingen aan te bieden. Na het vaststellen van het probleem was het 'niet' de shelly app welk problemen gaf maar werd de shelly app overruled door de programmatie welke in home assistant is gedaan. Problem solved, thanks to the whole team.
By rudger
Ordered Shelly iitems on 27th March, and recevied on 1st April. Also i made one cancelation of order, cause forgot to use discount coupon for 10%. And Shelly was really on timeand refund me in two days on credit card.
By Tomaz M.
Great support and helped quickly and efficiently. The employee was very helpful.
By Peter D.
Stecker war kaputt, nach einen kurzen Problemvideo und Kopie der Rechnung wurde mir nach über einem Jahr sofort ein neuer Stecker mittels Rabattcode zugesandt. Top!
By melli