SHEEXReviews of sheex.com

shady returns practices! please do your research prior to purchasing! Plenty of negative and simply shady practices on either not shipping. not refunding or not accepting returns

I ordered a complete bedding set, paid in full and 12 days later still haven’t received a tracking number. I have called 3 times and left a message (apparently there are no live customer service representatives) with no call back. Although these are my favorite cooling sheets on the planet, I would rather sleep on lava than go through this horrible experience again. I just want an update…how hard is that to provide???

Customer service either doesn't answer or gives you the run around. The sent me the wrong item and when I asked for the correct item to be sent I either didn't get an answer or was told I would be told when it shipped for 3 days.

I placed an order online back in February 2025 for $113.41 and I never received my order. So I disputed the transaction with my credit card company. I attempted to order the item again a week ago and received a email from an employee named Kelly Harrigan. She said that she was cancelling the new order, because I’m a victim of fraud. I told her numerous of times that it’s not a fraudulent transaction. She started to be very unprofessional, sarcastic, antagonizing, and literally harassed me via email. She even sent me a email at 12:13am at night 4 days after the first day she kept emailing me. I’ve never in my life experienced this level of unprofessionalism from a company and she never even mentioned the order that I never received in February. I emailed corporate twice, but I never received a response. I will never patronize this company again in my life.

I ordered sheets and they were delivered according to the company but I never received. Looks like someone might have stolen them see company email response. Hi Steven I do apologize. I am unable to issue a refund. The package delivered... I am sorry if someone stole it. I am not sure if its possible, but can your building maybe put a note on the window to buzz in or something stating "do not leave packages, please buzz in"? I am not sure, but I do apologize.

Fake advertising Advertise some coupons and none of them work none and I was going to buy around $900 and no coupon it’s insane prices are not cheap but I didn’t matter and not even $10 off its ridiculous l”ll buy from Pottery Barn best customer service.

I tried using their website info to get a refund authorization number, but no response. No one answers the phone, no call back, no response to several emails.