Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
258 reviews
Sheet Music DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Download and print official Hal Leonard sheet music for piano, choir, violin, flute, guitar & more. Sheet Music Direct is your home for premium sheet music.
Sheet Music Direct (sheetmusicdirect.com) has 258 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 106 reviews with 1 star · Clear filters
Charged £60 for a service I had no idea I had signed up to, you can see i've not used it at all. What a scam. No emails confirming the set up of subscription either - dodgy site clearly just trying to trap people into payments they aren't aware of.
By Lucy
Response from Sheet Music Direct· Mar 19, 2025
Hi Lucy, We're sorry for the inconvenience. Please reach out to us at [email protected] and we'll be happy to help.
I can only agree 100% with the previous review as exactly the same thing has happened to me. One off download for £2.99 has ended up costing me £99.99 for a yearly subscription which I definitely have not subscribed to. This is shameful business practice and no phone contact just an e-mail address.
By Pauline H.
Response from Sheet Music Direct· Mar 17, 2025
Hi Pauline, We're sorry for the difficulties. Please reach out to us at [email protected] and we'll be happy to help.
Méthode lamentable !!! J'ai fais l'achat d'une partition sur ce site le 9 février 2025 et un mois plus tard je vois un prélèvement sur mon compte de 9,99€. J'ai tout de suite compris que comme certains site sans scrupules le fond j'avais dû souscrire un abonnement sans le vouloir. J'ai demandé la résiliation de mon compte mais je serai quand même prélevé de la prochaine mensualité au mois d'avril ! Résultat 25,00€ la partition batterie de My Friends des Red Hot chili peppers... Je n' ai qu'un seul mot à rajouter : VOLEURS !!!!
By Anthony C.
Response from Sheet Music Direct· Mar 17, 2025
Hi Anthony, We're sorry for the difficulties. Please reach out to us at [email protected] and we'll be happy to help.
Une honte. Un abonnement souscrit à mon insu !! Site frauduleux. Je n'arrive même pas à me désabonner alors que je n'ai jamais voulu m'inscrire mais simplement payer une seule partition ( qu'ils m'ont aussi prélevée !!) à fuir !!!
By camille G.
Response from Sheet Music Direct· Mar 17, 2025
Hi Camille, We're sorry for the difficulties. Please reach out to us at [email protected] and we'll be happy to help.
I wanted a single piece of sheet music. I purchased it and thought no more about it. I have just been charged 9.99 as I apparently 'subscribed '. I did not. I have asked for a refund but am not hopeful. This is a total scam which I'm pretty sure isn't legal.
By Charlotte S.
Response from Sheet Music Direct· Feb 24, 2025
Hi Charlotte, We're sorry for any inconvenience. We received your email and have issued a refund for your PASS subscription signup. We see that you clicked the "Purchase for 50% off with PASS" button when purchasing your sheet music, which added the PASS subscription sign-up to your cart. If you need any additional assistance, please reach out to us at [email protected].
I signed up to pass and only then found out its preview only what good is that and then 50% off PDF, they need to make it more clear so I cancelled straight away , hell a lot of complaints on here I should have looked here first, I have never had a problem just buying music I will stick with that, YOU NEED TO MAKE IT MORE CLEAR !!!!!!!!
By Tony H.
Response from Sheet Music Direct· Jan 20, 2025
Hi Tony, We're sorry for the confusion regarding the benefits of PASS. This is correct, the PASS subscription includes unlimited online viewing of PASS titles, as well as a 50% discount on eligible titles. If you need any assistance, please reach out to us at [email protected]. You can find information about the PASS subscription at the following links: https://help.sheetmusicdirect.com/hc/categories/360002886713-PASS-Subscription https://www.sheetmusicdirect.com/subscription
Very unhapoy customer It blocked over 100 songs It claims there are copy right issues and Pop up blocks Im demanding a refund They have done nothing to resolve this
By William C.
Response from Sheet Music Direct· Dec 3, 2024
Hi William, We're sorry for the difficulties. Does this occur when you are trying to download PDFs of your purchases from the website? If so, when your browser shows the "Pop-up window blocked" message, you should be able to click/tap on it to view the page. Here's more info about it: https://support.apple.com/guide/safari/block-pop-ups-sfri40696/mac We have also just replied to your email and sent you PDFs of your recent purchases. If you need additional assistance, please reach out to us at [email protected].
Scam. Terrible customer service. There is not even a phone number to call, after asking to speak to someone multiple times. I subscribed in error and didn’t get any notification of the renewal or charge. Explained to customer service and they refused to refund my money despite never using the service.
By Ben C.
Response from Sheet Music Direct· Nov 11, 2024
Hi there, we're sorry for the inconvenience. We made an exception to refund your current billing period and your subscription was canceled. Unfortunately previous months' renewals are non-refundable per our Terms & Conditions. Our customer service team can be reached at [email protected].
