Shea Terra OrganicsReviews of sheaterraorganics.com

I purchased some stuff from this company well before Christmas. They sent me the tracking information which was through USPS but every time I looked on the Postal Service website it said the label have been created but it had not been shipped. I tried to contact this company on at least five occasions. Once by email, once by chat which there was really no one to chat with and they said that if I left they'd email me which they never did, once I submitted their online form, and twice I tried to call their 800 number. When I called there 800 number I a generic voicemail and the mailbox was full so you couldn't leave a message. I called that number twice during normal business hours. This is not the way to run a company! I never got a response to any of my other inquiries. It is now just a couple of days before Christmas, I bought these as presents, and I have no idea whether the package is going to show up or not. Their customer service is non-existent!

Package was not sealed.

There was an issue with fulfillment to start with but when I called customer service, the lady I spoke to went above and beyond to assure my satisfaction. My original order just arrived and I am over the moon. To make up for the wait, there are samples and full sized products to try. I am more than happy.