ShazamReviews of shazam.net

I activated my card this morning. Made 1 normal transaction and after that it went downhill fast....... Went to gas station card was declined in same state that I live in; so I used their ATM and it worked. So I went on my way thinking it was a glitch. Got to grocery store and then I was declined. Went to transfer funds to cashapp and declined. Went to ATM declined. Finally got a call about fraudulent charges even those these are normal every day charges and verified they were actual purchases. They said card is good to go. Go back to register and yet again DECLINED. All of this within 2 hours of activating my new card. Using my card with fingerprint protections too and its marked as fraud. Now they said my card that I just got Saturday that I had to pay to replace is no longer valid. It's null and voided because of THEIR SYSTEM!!!! How????? Now I'm out of money with no way to access my funds until I can get to my bank and I have to PAY to replace my card because of SHAZAM. My honest review is -8

Horrible customer service. Rep literally told me he could not help me. Read from a script. Very impersonal. Poor poor business representation

Granted, this was in-part my fault, until it wasn't. I tried to use the Shazam debit card for a business transaction. The first attempt was declined. That was around 11:30am. Once the transaction was declined, I realized I had not yet activated the card. So I did that, activated at 11:33am with confirmation number and told it was available for immediate use. Still, I waited, had lunch, did some errands, and then around 1:00pm, I sat down to retry the transaction. It was declined again. Okay... So I called my financial institution at 1:08pm. While on the phone with their specialist, she informed me that Shazam blocked my card, because they stated they tried to verify the transaction with me by phone and text message. No. No, they did not. While I was looking to make sure I wasn't mistaken, I finally got a text message at 1:11pm, over an hour and half after the first declined transaction and over ten minutes after the second declined transaction. Now - according to what that specialist was being told by Shazam, supposedly, I made three transactions BEFORE the card was activated. (Wrong) They supposedly tried to contact me after each transaction. (Wrong) I went around and around with her. She insisted I was wrong, though I have the phone records showing the timestamps, and I can contact the business I was trying to pay and get their timestamps too. Ultimately, Shazam's time log is grossly incorrect, and that was all she had to go off of. She believed their erroneous log rather than me, the member. It cost me time, created a lot of frustration, and gives me no confidence in my ability to access my funds should I need them. Since that is who this financial institution uses for their cc's and dc's, I am going to pull my money and put it somewhere I know I will be in more control of my money, and I won't be gaslighted, because the information Shazam is sharing with their banks and credit unions is falsified. I will never use an institution that uses Shazam for their bank cards.