Progress ShareFileReviews of sharefile.com

Constantly losing our files! Crashing at least once every few months! Constantly losing work and saves not modifying the files! I've never worked with such a horrible product in my life!!!!! I'm right there with the others that say their customer tech support is pathetic. They "temporarily" archived my case before confirming resolution and when I tried to get them to un-archive my ticket they never responded! Our company needs to ditch these guys big time!

When the product works it works quite smoothly. In the case you need to raise a case, the customer support is absolutely ridiculous. Based on severity of your case depends on how often it is looked out. So, a Sev 3 will be looked out every 3 working days. The initial contact is to get basic information. You provide this, and 3 working days later you will be asked for more information. The last case I requested to be escalated at least 3 times before it was. If you call support expect long hold times. I would never recommend ShareFile to any business, nor Citrix simply due to the lack of customer support. I have an escalated case which I raised nearly one month ago, still no progress.

This is a horrible application. My work uses it but I wish we used something else. It is one of those applications that just makes doing things so difficult. Not only is it slow, it has limited functionality and very few options. The design is like something out the 90's back when dial-up was a thing. One of the things I use it for the most is to run reports and it can barely do that. It often crashes if there is too much information in the report. There are only a handful of reports it can run and even then, they take a long time to download. I could go on and on. It's awful.

there's a reason it's only used by governments and other institutions controlled by people of 50 years and older. it uses the same encryption standard as literally any proper file sharing program but it's absolutely hot garbage. (and better at business to business marketing i guess) government employee says i need to "make a account" by "asking a new password". like, alrighty then, that's new. but this pile of {censored} keeps sending the mail link a hour later and then says it's overdue when i finally click it. next {censored}level. now let's see how fast google drive is. I'll tell ya. 3 {censored} seconds. if you genuinely think this is a good service to force people to use, uninstall your computer. now throw it in the {censored} trash. and hire someone under 30.

We use this product in the place where I work as a system administrator. the product works fine for the most part (although the updates always require admin permission to run which I could live without) . However, if you even need to get support for issues, or heaven forbid, simply add more paid licences to your account, be prepared for weeks of run around and hoop-jumping. For one of the pricier services on the market for this type of product, I think this is unacceptable.