ShapeShiftReviews of shapeshift.com

Edit3: +3 stars. They refunded me my money, eventually! :) It took a while and a lot of back & forth emailing, but I got it back and I commend them for doing that because they realized the error was with how the webpage was coded, and it has since been fixed as well. So 5/5 for the service, but I gotta take off a star for the time it took, shouldn't have taken so long & me providing me so much proof on a transaction on your own platform. :D Anyway, would recommend, they are honest and hopefully now the thing that happened to me won't be possible to happen to anyone any longer. :) Thanks for helping me out and bearing with me guys! Top job! edit2: -1 star: they promised last week to refund me within 24hours via bitcoins, i gave them the address. They have been ignoring me now. So Im not sure if this is gonna have a happy ending or not anymore.. I'm broke as a joke right now because of this but they don't same to care or even care to respond to me anymore... edit1: +1 star because of how helpful they have been so far. I hope we get this resolved is all. Original message: My money went poof. I decided to buy the crypto I needed which was about 310eur worth via shapeshift. Big mistake. First I had to 'add a wallet'. So I added the only wallet I could without having a hardware wallet, portis. And then I went on to buy the crypto. It assured me the address was mine and it would arrive in my portis wallet. So I made the payment. I kept getting confirmation e-mails, but the money didn't come to the wallet. Infact I didn't see an option for litecoin anywhere in portis. So now I'm out my 310 eur (which I really can't afford to spare) and I got nothing to show for it. I rebought the crypto via a place that u can rely on, namely coinbase and with that things went well. But yeah I'm out 310eur which I don't really have, they are on credit and I'll get the bill at the end of the month for something I didn't even get. Great job guys. And then both are taking about 3 days to reply to emails, and shapeshift's replies have been totally useless telling me it's me that's doing something wrong.. So I'm basically screwed. Thanks guys. Last time I use that platform.

I have not used this Keepkey device yet to store anything, but setting it up with the combination key was not entirely clear on the sequence of numbers and blocks was confusing in that you follow the sequence of number from 1 to 9 and placing them into the corresponding box. with the great help of ShapeShift support it became easy. can't wait for the day I have enough Bitcoin that I need to secure it safely!

I had some issues in regards to my coins and unable to navigate to send them. I contacted shapeshift and I got a prompt reply. The Representative there went over with me a few steps in order to locate and solve the issue I was having. In a matter of minutes I was able to get the problem solved with their assistance of course. This isn't the first time that they've helped with a problem that I've had. The Representative was informative and helpful. Its a relief to know that they're right there to help out :).

I have been using the services of this company relatively recently. So far so good, customer service is good.

Setting up my ShapeShift and KeepKey wallet was a very frustrating experience and if it had not been for the informative emails from the customer service reps, I would still be having trouble. The chat box was a very easy way to get answers to simple questions and I was very pleased with my contact with them and would give them an " A ". But I must add that my preference for getting info is still personal contact by phone. Hope that happens soon. Joanne M.

I used Shapeshift in 2015 to transfer BTC to ETH. An adventure. I admired Eric Voorhees for going on podcasts immediately after the hack by an employee. He was utterly transparent and Shapeshift has my utmost loyalty because of that. Yes we are all crypto pioneers finding our way. I appreciate that Shapeshift is a vital cog in the wheel. Please, please do your best to make it easy to hold cold wallets and do updates no matter how old our laptops or OS versions are. I am holding crypto for my 4 grandkids. They each get a portion when they turn 18. My eldest is 9. My responsibility is to keep it safe and make sure they will have access to it years to come. I understand we are in the very early stage and I’m proud to be a crypto granny. Most of all I need to be able to access your customer support to understand changes and updates. I believe customer service is going to be the key to the success of entities like Shapeshift. You are doing a splendid job. Thank you. Let’s all learn together!

Like the new interface and easy of use. Just need to add more tokens and multiple accounts support!